Hospitality Manager

Torchy's Tacos; Frisco (TX); On-site; USD 35,000 - 65,000; Full time

Job summary

An established industry player in the food service sector is seeking a passionate Hospitality Manager to enhance guest experiences and lead a dedicated team. This role involves overseeing both Front-of-House and Back-of-House operations, ensuring exceptional service and satisfaction. As a key player, you'll be responsible for evaluating guest feedback, managing team schedules, and driving sales initiatives. Join a company that values growth, teamwork, and a vibrant work culture, offering incredible benefits and opportunities for career advancement. If you're motivated by results and have a knack for hospitality, this position is your chance to shine.

Benefits

Medical, Dental, and Vision Insurance

401(k)

Paid Time Off (PTO)

DailyPay Partnership

Food Discount Card

Casual Attire

Growth Opportunities

Exclusive Discounts to Events

Support from Torchy’s Family Foundation

Bragging Rights

Qualifications

• 2+ years of restaurant management experience required.
• High-level understanding of training and development concepts.

Responsibilities

• Lead Front-of-House operations ensuring guest satisfaction.
• Evaluate guest feedback and develop solutions for service improvement.
• Drive compliance with safety and sanitation standards.

Skills

Restaurant Management

Team Leadership

Time Management

Oral Communication

Written Communication

Education

Manager ServSafe Certification

High School Diploma

Job description

The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of locations across multiple states.
OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos.
OUR WHY: Passion. OUR MOTTO: Devil is in the details.

Here’s what we need:

As Torchy’s Hospitality Manager, you will be responsible for elevating the guest experience at your restaurant and ensuring the Team Members do the same. This individual is results-oriented and self-motivated, with a passion for developing others. The Hospitality Manager will act as a manager on duty, leading both the Hospitality and Back of House (BOH) teams, ensuring a smooth shift with exceptional service.

What you’ll be doing:

1. Leads Front-of-House operations, ensuring guest satisfaction
2. Models best-in-class hospitality and coaches the team to deliver the same
3. Evaluates guest feedback, providing recognition and addressing all guest concerns; develops solutions to improve future service
4. Schedules Hospitality team to meet business needs
5. Evaluates online ordering and to-go metrics and leverages opportunities to enhance pick-up experience
6. Ensures efficient execution of FOH and BOH operations during each shift and leads store opening/closing procedures
7. Assists Managing Partner and Kitchen Manager with overall operation of restaurant
8. Leads and creates initiatives to drive sales/profit and store performance
9. Communicates expectations clearly and has consistent follow-ups with team members
10. Upholds and reinforces quality standards and food safety knowledge to Hospitality/BOH teams
11. Drives compliance with safety, security and sanitation standards
12. Coordinates Local Store Marketing
13. Drives a ‘DAMN GOOD’ bar experience and develops the bar as a destination

QUE-SO…here’s what you’ll need:

Minimum Qualifications

1. 2+ years of restaurant management experience, leading FOH and BOH operations
2. High-level understanding of training and development concepts
3. Required state alcohol-server and Manager ServSafe Certification

Preferred Qualifications

1. Ability to lead and foster teamwork
2. Oral and written communication skills
3. Excellent with time management
4. Experience working in a scratch kitchen environment

Physical Requirements

1. Must be able to lift, push, pull, or carry heavy objects up to 40 pounds
2. Must be able to stand for several hours and walk for long periods of time
3. Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels

Let’s TACO ‘bout why it pays to be a Torchy’s Team Member

1. Pay range based on candidate experience
2. Period based Bonus eligibility
3. Access to all benefits including medical, dental, and vision plus 401(k)
4. Paid Time Off (PTO)
5. Never again wait for a paycheck! Torchy's is proud to be a DailyPay partner -- allowing you to access your pay as soon as the next day
6. Damn Good food discount card for you AND your spouse
7. Our attire is casual and we’ll throw in some of the swag
8. Incredible growth opportunities. This is more than just a job…it's a Damn Good career!
9. Day 1 access to exclusive discounts to shows, sporting events, hotels and much more
10. Torchy’s Family Foundation supports our fellow Team Members in times of need and crisis
11. Bragging rights (Yeah, we’re kind of a big deal!)

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.