Operations Manager - Hospitality Valet Operations (On-Site)

ZipRecruiter; Arlington (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in mobile commerce is seeking an Operations Manager to oversee operations at one or more locations. The role involves managing a team, ensuring customer service standards, and controlling budgets. Ideal candidates will have strong interpersonal and communication skills, with a focus on safety and efficiency.

Qualifications

• Prior business experience required.
• Scheduling and payroll knowledge is a plus.

Responsibilities

• Manage a team of hourly employees and schedule shifts.
• Create and manage forecasting, planning, and budgeting processes.
• Ensure customer service standards are met.

Skills

Interpersonal Skills

Communication

Time Management

Education

High School Diploma or GED

Some College

Job description

Job Description

The Company

Metropolis develops advanced computer vision and machine learning technology that makes mobile commerce remarkable. Our platform is already deployed in hundreds of mobility facilities and industries with billions in opportunity. We're building the digital pipes through which the future of mobile commerce will move.

The Role

The Operations Manager is a managerial position that supports the operations in an assigned location or locations. This role is responsible for the direct supervision of at least two full-time employees or the equivalent and is responsible for the operations of one or more locations. The Operations Manager ensures that all elements of the operation, including team member performance, customer service, financials, maintenance, and safety, meet Premier standards.

Responsibilities

• Manage a team of hourly employees
  • Schedule shifts and verify time and attendance tracking
  • Plan, organize and manage the work of hourly team members, ensuring tasks are completed according to organizational requirements and Metropolis standards
  • Interview, hire, and develop team members
  • Ensure team members complete all necessary training
• Create, implement, and manage forecasting, planning, and budgeting processes for assigned location(s)
• Control spending and keep expenses within the approved budget
• Maintain maintenance control documents while meeting maintenance goals
• Promote safe work practices by conducting safety audits and coaching staff
• Work closely with the client to define performance metrics and execution strategies
• Ensure all client operational documentation is complete and recorded for client and company records
• Ensure Premier's standards of customer service are met
  • Greet customers and clients courteously
  • Communicate with customers and staff regarding parking, locations, and inquiries
  • Observe and coach team members to meet customer service standards
• Implement company initiatives and processes
• Conduct performance evaluations that are timely and constructive
• Perform specific operational responsibilities based on the needs of the location
• Perform other duties as assigned

Qualifications

• High School Diploma or GED required; some college preferred
• Prior business experience
• Scheduling and payroll knowledge is a plus
• Ability to plan and manage time effectively for multiple tasks to meet deadlines
• Strong interpersonal skills; effective communication with team members and customers
• Ability to detect safety concerns and respond appropriately
• Effective written and verbal communication skills
• Maintain confidentiality of all work-related information
• Ability to work in a diverse environment and be sensitive to related issues
• Willingness to work extended hours if needed to meet deadlines

Join us in making a difference as we build our future. Metropolis is an equal opportunity employer, dedicated to diversity, equality, and inclusion. We provide equal employment opportunities to all employees and applicants and prohibit discrimination and harassment of any kind based on protected characteristics under federal, state, or local laws.