Hospitality Manager

Buffalo Wings; Bridgeport (WV); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading restaurant chain is seeking a Hospitality Manager in Bridgeport, West Virginia. The role involves overseeing restaurant operations, ensuring high quality service, and managing team performance to deliver exceptional customer experiences. Candidates should possess strong management skills, with prior experience in the food and beverage industry preferred. This position offers a dynamic environment focused on growth and development.

Qualifications

• Experience managing restaurant operations preferred.
• Strong ability to develop and manage teams.
• Familiarity with food and beverage service standards.

Responsibilities

• Supervise restaurant operations on a shift basis.
• Ensure excellent service and quality product delivery.
• Conduct team member evaluations and manage schedules.

Skills

Leadership

Team Management

Communication

Customer Service

Problem Solving

Education

High School Diploma or Equivalent

Experience in Food and Beverage Industry

Job description

*JOB PURPOSE:* The Hospitality Manager supervises the operation of the restaurant and team on a shift-by-shift basis, focusing on running quality shifts, ensuring excellent service, quality, and timely delivery of products, and managing team members assigned to each shift.

*CORE JOB FUNCTIONS / RESPONSIBILITIES*

*Team*

• Implement team member incentive contests
• Conduct structured first interviews & reference checks (exposed in MIT, but requires additional practice)
• Conduct disciplinary sessions with hourly team members & document informal discussions – formal PCR are now appropriate (exposed in MIT, but requires additional practice)
• Perform FOH team member evaluations
• Ensure each hospitality team member receives an evaluation 30 days after hire and every 90 days thereafter
• Post all new “WOW” and “HOT” alerts on team member communication boards
• Approve FOH schedules submitted by Shift Leaders
• Compare schedules to upcoming special events to ensure correct staffing levels
• Evaluate schedules to ensure “Aces in Places”
• Approve all FOH schedule changes
• Practice all noted “Team” skills

*FOH Support Responsibilities*

• Follow company operating standards for tipped team members FOH support responsibilities
• Perform opening and closing duties for tipped employees using FOH support pay rate
• If a server or bartender performs a task outside of tipped service responsibilities that takes more than 10 minutes within an hour, they must clock out of their tipped pay rate and clock in under the FOH support minimum wage pay rate until the task is completed

*Guest*

• Create & implement action plans related to In-moment website (GEMs & PGRs) and present at manager meetings
• Practice all noted “Guest” skills

*Quality Operations*

• Ensure brand compliance
• Complete all FOH daily paperwork/clipboard items according to SOP
• Adhere to all SOPs
• Complete guest experience sections of QSC at least quarterly and create & implement action plans based on findings
• Create and maintain a daily/weekly cleaning list
• Practice all “Quality Ops” skills

*Sales & Profit*

• Perform CVD audits to ensure team member balance
• Dissect BAR COGS in CTUIT
• Manage liquor orders and glassware counts
• Oversee behind-the-bar needs and set all bar PARs
• Practice all “Sales & Profits” skills

*Communication*

• Practice all “Communication” skills

*Direct Responsibility*

• Development of hospitality staff

The duties may change; the company reserves the right to modify responsibilities. This description outlines the general work level and is not all-inclusive.

*PHYSICAL DEMANDS:*

The physical demands include sitting, standing, bending, lifting, and moving intermittently during work hours. Notify your General Manager or Human Resources if tasks exceed physical capabilities.

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