Hospitality Manager

Birdies Grill House and Sports Bar; Indianapolis (IN); On-site; USD 52,000 - 62,000; Full time

Job summary

A leading restaurant in Indianapolis is seeking a Front of House Hospitality Manager to elevate the guest experience. The ideal candidate will have a passion for hospitality, a proven ability to lead high-performing teams, and excellent communication skills. This full-time position offers competitive compensation and opportunities for growth in a dynamic and supportive environment.

Benefits

401(k)

401(k) matching

Vision insurance

Qualifications

• Minimum of 1-3 years of experience in a management role in casual dining.
• Ability to lead a diverse team and cultivate a positive work environment.
• Strong communication skills and guest-focused approach.

Responsibilities

• Lead the front-of-house team to deliver exceptional guest experiences.
• Oversee daily operations, ensuring smooth service and guest satisfaction.
• Manage FOH financials and coordinate special events.

Skills

Leadership

Communication

Problem-Solving

Hospitality

Multitasking

Education

Experience in high-volume restaurant management

Tools

Toast POS

Restaurant 365

Hotschedules

Open Table

Tripleseat

Job description

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Job Title: Front of House Hospitality Manager – Hospitality-Focused

Location:Birdies Grill House, Sports Bar and Mini Golf

Position Type:Full-Time Management

About Us:

At Birdies Grill House and Sports Bar, we believe that great hospitality is about more than just providing excellent food – it's about creating unforgettable experiences. Our guests are at the heart of everything we do as we are deeply engaged in delivering the full entertainment and dining experience that captures memories and our guest’s moments, and we're looking for an experiencedFront of House Hospitality Managerto join our leadership team and elevate the guest experience to new heights, while being a part of our quest to become a leader in the food and beverage/ entertainment industry. If you are a natural leader with a passion for hospitality and a proven track record in managing high-performing teams,specifically in the food and beverage casual dining industry, we would love to meet you.

Position Overview:

The FOH Hospitality Manager is the heartbeat of our guest experience. As an experienced leader with a deep understanding of hospitality, you will be responsible for ensuring that each guest enjoys exceptional service from the moment they arrive to the moment they leave. You’ll be a hands-on leader who leads by example, fostering a culture of excellence and teamwork while managing the daily operations of the front-of-house team. Your leadership will drive the guest experience, while also optimizing operational efficiency and team performance.

Key Responsibilities:

1. Guest Experience Excellence:

• Lead the front-of-house team in delivering an extraordinary guest experience with an emphasis on personalized service and hospitality.
• Ensure each guest feels welcomed, valued, and cared for by maintaining a high standard of service, attention to detail, and responsiveness to guest needs.
• Actively engage with guests, responding to feedback, resolving concerns, and ensuring satisfaction throughout the dining experience.
• Develop and maintain long-term relationships with regular guests, offering personalized touches that enhance guest loyalty.
• Lead, mentor, and motivate a diverse FOH team to deliver exceptional service through training and development.
• Recruit, train, and onboard new team members, ensuring they are aligned with our service philosophy and hospitality standards.
• Provide ongoing training and development to ensure your team is knowledgeable about the menu, specials, and service techniques.
• Conduct regular performance evaluations, fostering a culture of continuous improvement and career growth.

3. Operational Efficiency & Service Flow:

• Oversee daily FOH operations, ensuring smooth, seamless service during peak and off-peak hours.
• Collaborate with the kitchen and bar teams to ensure timely and efficient food and beverage delivery.
• Monitor and adjust seating arrangements, reservations, and wait times to optimize service flow and guest satisfaction.
• Ensure that service standards are consistently met or exceeded, from greeting guests to managing payments.

4. Quality Control & Standards:

• Maintain the cleanliness, organization, and overall ambiance of the dining area, ensuring it aligns with the restaurant’s high standards.
• Supervise table settings, decor, and overall dining room atmosphere to ensure it meets brand standards.
• Conduct regular walkthroughs of the restaurant to ensure that the guest experience is consistently top-notch.

5. Conflict Resolution & Customer Relations:

• Handle guest complaints, concerns, or requests with tact, professionalism, and empathy, aiming for swift and satisfactory resolutions.
• Leverage your experience to proactively identify and resolve potential issues before they affect the guest experience.
• Foster an environment where feedback is valued and actively used to improve both service and operations.

6. Event & Special Occasion Management:

• Oversee and coordinate special events, private parties, and group bookings to ensure flawless execution.
• Work with guests to accommodate special requests, dietary restrictions, and event-specific needs, ensuring every detail is covered.
• Ensure the FOH team is prepared for high-volume days, managing reservations and event timelines efficiently.

7. Reporting & Administrative Duties:

• Manage FOH financials, including daily cash handling, tips, and ensuring proper closing procedures are followed.
• Assist with scheduling and labor cost management, optimizing the team’s schedule based on forecasted demand and business needs.
• Provide management with detailed reports on FOH performance, including guest feedback, staffing levels, and service issues.

Qualifications & Skills:

• Proven Experience:Minimum of 1-3 years of experience in a management or supervisory role in a high-volume, casual and/or entertainment restaurant or hospitality environment.
• Fun first!! – Driving guest and team member experiences through driving fun!
• Exceptional Leadership:Ability to lead by example, inspire a team, and cultivate a positive and professional work environment.
• Guest-Focused:Deep passion for hospitality, with the ability to anticipate and meet guests’ needs, turning ordinary moments into extraordinary experiences.
• Strong Communication:Excellent interpersonal and communication skills, both with guests and team members.
• Problem-Solving Skills:Ability to think on your feet, resolve conflicts, and manage high-pressure situations with a calm and positive attitude.
• Organized & Detail-Oriented:Strong multitasking and organizational abilities, with a keen eye for detail.
• Financial Acumen:Experience with Toast POS systems, cash handling, labor cost management, and other financial aspects of FOH operations.
• Restaurant 365, Hotschedules, Open Table and Tripleseat experience is preferred!
• Flexibility:Availability to work evenings, weekends, and holidays, depending on the restaurant's needs.
• Food & Beverage Knowledge:Thorough understanding of food and beverage offerings, including wine, spirits, and cocktails, as well as food safety and hygiene standards.

Why Join Us?

• Culture of Hospitality:At Birdies, we’re passionate about hospitality, and it’s at the core of everything we do. We offer a supportive, team-oriented environment where guest satisfaction is our ultimate goal.
• Opportunities for Growth:As part of our leadership team, you'll have opportunities for career advancement and professional development in a growing restaurant group, as we grow ever closer to expansion.
• Competitive Compensation:We offer a competitive salary, performance-based incentives, and a comprehensive benefits package that includes a health insurance contribution and paid time off and a comprehensive, competitive and achievable quarterly bonus structure.
• Work with a Creative, Passionate Team:Join a group of hospitality professionals who are dedicated to creating unforgettable experiences for every guest.

Job Type: Full-time

Pay: $52,000.00 - $62,000.00 per year

• 401(k)
• 401(k) matching
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Night shift

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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