Hospitality Manager

Buffalo Wings; Morgantown (WV); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in the hospitality industry is seeking a Hospitality Manager to oversee restaurant operations in Morgantown, West Virginia. This role focuses on managing a team, ensuring excellent service, maintaining operational quality, and driving profitability. Ideal candidates will have strong leadership skills, a commitment to guest satisfaction, and experience in hospitality management.

Benefits

Employee discounts

Flexible schedule

Qualifications

• Proven experience in a management role within the hospitality sector.
• Ability to enforce brand compliance and uphold standards.
• Strong organizational skills with attention to detail.

Responsibilities

• Supervise restaurant operations on a shift-by-shift basis.
• Implement employee evaluations and team member incentive contests.
• Ensure compliance with operational standards and guest service quality.

Skills

Team management

Communication

Operational quality oversight

Education

High school diploma or equivalent

Job description

*JOB PURPOSE:* The Hospitality Manager supervises the operation of the restaurant and team on a shift-by-shift basis, focusing on running quality shifts, ensuring excellent service, quality, and timely delivery of products, and managing team members assigned to each shift.

*CORE JOB FUNCTIONS / RESPONSIBILITIES*

*Team*

• Implement team member incentive contests
• Conduct structured first interviews & reference checks (exposed in MIT, but requires additional practice)
• Conduct disciplinary sessions with hourly team members & document informal discussions; formal PCRs are now appropriate (exposed in MIT, but requires additional practice)
• Perform FOH team member evaluations
• Ensure each team member receives an evaluation 30 days after hire and every 90 days thereafter
• Post all new "WOW" and "HOT" alerts on the team communication board
• Approve FOH schedule submitted by the Shift Leader
• Compare schedules with upcoming events to ensure proper staffing
• Evaluate schedules to ensure "Aces in Places"
• Approve all FOH schedule changes
• Practice all previously noted "Team" skills

*FOH Support Responsibilities*

• Follow company standards for tipped team members FOH support responsibilities
• Handle opening and closing duties for tipped employees using FOH support pay rate
• If a server or bartender performs a task outside their tipped responsibilities for more than 10 minutes during a shift, they must clock out of their tipped pay rate and clock in under the FOH support minimum wage until the task is completed

*Guest*

• Create and implement action plans related to in-moment website (GEMs & PGRs); be prepared to present at manager meetings
• Practice all previously noted "Guest" skills

*Quality Operations*

• Ensure brand compliance
• Complete all FOH daily paperwork according to SOP
• Adhere to all SOPs
• Complete Guest Experience section of QSC at least quarterly and create action plans based on findings
• Create and maintain a daily/weekly cleaning list
• Practice all previously noted "Quality Ops" skills

*Sales & Profit*

• Perform CVD audits to ensure team members have balanced responsibilities
• Dissect BAR COGS in CTUIT
• Manage liquor orders and glassware counts
• Oversee bar needs and set all bar PARs
• Practice all previously noted "Sales & Profits" skills

*Communication*

• Practice all previously noted "Communication" skills

*Direct Responsibility*

• Develop hospitality staff

The duties of this position may change; the company reserves the right to modify responsibilities. This job description describes the general level of work and is not all-inclusive.

*PHYSICAL DEMANDS:* The physical demands include sitting, standing, bending, lifting, and moving intermittently during working hours. Notify your General Manager or Human Resources if unable to perform any task outside your physical capabilities.