Hospitality Manager

Buffalo Wings; La Vale (MD); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading restaurant chain is seeking a Hospitality Manager to oversee daily operations and manage team performance at its La Vale location. The successful candidate will ensure adherence to quality standards, enhance guest experiences, and optimize staffing efficiencies. Strong leadership and communication skills are essential to drive team success in a fast-paced environment. Join us to make a significant impact on our guest satisfaction and operational excellence.

Qualifications

• Previous experience in a supervisory role within hospitality preferred.
• Ability to manage team scheduling and performance evaluations.
• Knowledge of quality assurance standards in food service.

Responsibilities

• Supervise restaurant operations and team on shifts.
• Ensure excellent service quality and product delivery.
• Manage FOH support responsibilities and guest interactions.

Skills

Team Leadership

Communication

Quality Assurance

Education

High School Diploma or Equivalent

Job description

*JOB PURPOSE:* The Hospitality Manager supervises the operation of the restaurant and team on a shift-by-shift basis, focusing on running quality shifts, ensuring excellent service, quality, and timely delivery of products, and managing team members assigned to each shift.

*CORE JOB FUNCTIONS / RESPONSIBILITIES*

*Team*

• Implement team member incentive contests
• Conduct structured first interviews & reference checks (exposed in MIT, but requires additional practice)
• Conduct disciplinary sessions with hourly team members & document informal discussions – formal PCR are now appropriate (exposed in MIT, but requires additional practice)
• Perform FOH team member evaluations
• Ensure each hospitality team member receives an evaluation 30 days after hire, then every 90 days
• Post all new “WOW” and “HOT” alerts on the team member communication board
• Approve FOH schedule submitted by Shift Leader
• Compare schedules to upcoming events to ensure correct staffing levels
• Evaluate schedules for optimal staffing (“Aces in Places”)
• Approve all FOH schedule changes

*FOH Support Responsibilities*

• Follow company standards for tipped team members FOH support duties
• Manage opening and closing duties for tipped employees using FOH support pay rate
• If a server or bartender performs a task outside their tipped responsibilities for more than 10 minutes, they must clock out of their tipped pay rate and clock in under the FOH support minimum wage until completion

*Guest*

• Create and implement action plans related to in-moment website (GEMs & PGRs), prepared for manager meetings
• Practice all previously noted “Guest” skills

*Quality Operations*

• Ensure brand compliance
• Complete all FOH daily paperwork/clipboard items according to SOP
• Adhere to all SOPs
• Complete guest experience section of QSC at least quarterly
• Create and implement action plans for the functional area in QSC
• Maintain a daily/weekly cleaning list posted at all times
• Practice all previously noted “Quality Ops” skills

*Sales & Profit*

• Perform CVD audits to ensure team members have balanced workloads
• Dissect BAR COGS in CTUIT
• Manage liquor orders and glassware counts
• Handle behind-the-bar needs
• Set all bar PARs
• Practice all previously noted “Sales & Profits” skills

*Communication*

• Practice all previously noted “Communication” skills

*Direct Responsibility*

• Develop hospitality staff

The duties of this position may change; the company reserves the right to add or delete duties at its discretion. This job description describes the general level of work performed and is not all-inclusive.

*PHYSICAL DEMANDS:* The physical demands include sitting, standing, bending, lifting, and moving intermittently during work hours. Notify your General Manager or Human Resources if a task exceeds physical capabilities.

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