Hospitality Manager

Buffalo Wings; Buckhannon (WV); On-site; USD 35,000 - 50,000; Full time

Job summary

Buffalo Wings seeks a Hospitality Manager responsible for overseeing restaurant operations and ensuring quality service. The ideal candidate should possess strong leadership skills, a background in restaurant management, and the ability to optimize team performance. This role involves executing operational strategies, managing schedules, and maintaining compliance with brand standards.

Qualifications

• Strong background in restaurant operations and team management.
• Ability to conduct employee evaluations and manage schedules.
• Familiarity with company operating standards.

Responsibilities

• Supervise daily operations and manage team performance.
• Ensure brand compliance and high-quality customer services.
• Manage inventory and liquor orders while maintaining budgets.

Skills

Team Leadership

Analytical Skills

Communication Skills

Operational Management

Education

High School Diploma or equivalent

Experience in a restaurant environment

Job description

*JOB PURPOSE:* The Hospitality Manager supervises the operation of the restaurant and team on a shift-by-shift basis, focusing on running quality shifts, ensuring great service, quality, timely delivery of the product, and managing Team Members assigned to each shift.

*CORE JOB FUNCTIONS / RESPONSIBILITIES*

Team

• Implement Team Member incentive contests
• Conduct structured first interviews & reference checks (exposed in MIT, but requires additional practice)
• Conduct disciplinary sessions with hourly team members & document informal discussions; formal PCR are now appropriate (exposed in MIT, but requires additional practice)
• Perform FOH Team Member evaluations
• Ensure each Hospitality team member receives an evaluation 30 days after hire, then every 90 days
• Post all new “WOW” and “HOT” alerts on the team member communication board
• Approve FOH schedule submitted by Shift Leader
• Compare schedule with upcoming special events to ensure correct staffing levels
• Evaluate schedule for optimal staffing (“Aces in Places”)
• Approve all FOH schedule changes

Practice all previously noted “Team” skills.

FOH Support Responsibilities

• Follow company operating standards for tipped team members’ FOH support responsibilities
• Manage opening and closing duties for tipped employees using FOH Support Pay Rate
• If during the shift a server or bartender performs a task outside their tipped service responsibilities that takes more than 10 minutes, they must clock out of their tipped pay rate and clock in under the FOH Support minimum wage until the task is completed

Guest

• Create & implement action plans related to in-moment website (GEMs & PGRs) and present at manager meetings
• Practice all previously noted “Guest” skills

Quality Operations

• Ensure brand compliance
• Complete all FOH daily paperwork/clipboard items according to SOP
• Adhere to all SOPs
• Complete the Guest Experience section of QSC at least quarterly
• Create & implement action plans for the functional area in QSC
• Maintain a daily/weekly cleaning list posted at all times
• Practice all previously noted “Quality Ops” skills

Sales & Profit

• Perform CVD audits to ensure balanced team members
• Analyze BAR COGS in CTUIT
• Manage all liquor orders
• Oversee glassware counts
• Handle behind-the-bar needs
• Set all bar PARs
• Practice all previously noted “Sales & Profits” skills

Communication

• Practice all previously noted “Communication” skills

Direct Responsibility

• Develop Hospitality Staff

The duties of this position may change. The company reserves the right to modify duties at its discretion. This description outlines the general level of work but is not all-inclusive.

Physical Demands

The physical demands include sitting, standing, bending, lifting, and moving intermittently during work hours. Notify your General Manager or Human Resources if a task exceeds your physical capabilities.