Hospitality Manager

Stage Karaoke & Studios; Boston (MA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Staff discounts

Career growth

Training programs

Employee recognition

Job summary

Stage Karaoke & Studios in Boston is seeking a hands-on Manager to lead daily operations, drive guest experiences, and maximize revenue. You will supervise staff, maintain a welcoming atmosphere, ensure safety and compliance, and collaborate across departments to hit targets.

The role requires strong leadership, excellent communication, and flexibility to work evenings, weekends, and holidays. Health insurance and career growth opportunities are offered.

Qualifications

• Strong leadership and staff management abilities.
• Excellent communication and interpersonal skills.
• Knowledge of beverage service and safety regulations.
• Ability to work flexible hours, including evenings and weekends.
• Experience in hospitality management is preferred.

Responsibilities

• Oversee day-to-day operations of the venue.
• Greet guests and ensure high customer service.
• Recruit, train, and supervise staff.
• Create schedules and manage SOPs.
• Oversee inventory, cash handling, and safety.
• Develop sales strategies to drive revenue.

Skills

Leadership

Communication

Interpersonal skills

Staff management

Problem solving

Job description

As a Manager, you will be responsible for overseeing the day-to-day operations of the venue. Your primary focus will be on ensuring excellent customer service, managing staff, maintaining a welcoming atmosphere, and optimizing revenue generation. You will report directly to the General Manager or Owner and collaborate with various departments to achieve business objectives.

Key Responsibilities:

Customer Service Excellence:

• Greet and welcome guests, ensuring a positive and memorable experience.
• Address customer inquiries, concerns, and feedback promptly and professionally.
• Monitor service standards and implement improvements to enhance customer satisfaction.

Staff Management:

• Recruit, train, and supervise staff
• including bartenders, servers, hosts/hostesses, and security personnel.
• Create staff schedules, Review SOP efficiency, and ensure compliance with labor laws and regulations.
• Conduct performance evaluations, provide feedback, and develop training programs for staff development.

Operational Efficiency:

• Oversee daily operations, including opening and closing procedures, inventory management, and cash handling.
• Monitor cleanliness, maintenance, and safety standards to ensure a comfortable and safe environment for guests and staff.

Sales and Revenue Optimization:

• Develop and implement sales strategies to drive revenue and meet sales targets, including promotions, upselling, and special events.
• Analyze sales and data via PnL reports

Compliance and Regulations:

• Ensure compliance with all relevant laws, regulations, and licensing requirements related to alcohol service, health and safety, sanitation, and labor practices.
• Conduct regular inspections, audits, and training sessions to maintain compliance standards and mitigate risks.

Qualifications

• Strong leadership, communication, and interpersonal skills.
• Knowledge of beverage service, mixology, and alcohol laws and regulations.
• Excellent organizational, problem-solving, and decision-making abilities.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Benefits:

• Competitive salary and performance-based incentives.
• Health insurance
• Opportunities for career growth and advancement within the organization.
• Staff discounts, training programs, and employee recognition initiatives.