Hospitality Leader: Elevate Guest Experience & Operations

BJ's Restaurants, Inc.; San Bruno (CA); On-site; USD 78,000 - 83,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Parental leave

Meal discounts

Career growth opportunities

Employee discounts

Team culture

Job summary

BJ’s Restaurants in San Bruno, CA is seeking a Senior Restaurant Manager to lead daily operations from opening to closing and coach a diverse team to deliver exceptional guest experiences.

You will hire, train, and develop talent, ensure operational excellence, and uphold BJ’s Gold Standard service, creating a fun, high-energy environment that drives guest loyalty and restaurant success.

Qualifications

• At least 1 year of full-service dining experience or GM-level experience in a fast-casual setting.
• 1 year leading, coaching and motivating high-performing teams.
• Guest-first mindset with a strong commitment to cleanliness and delivering exceptional experiences.
• Thrives in a fast-paced environment with strong problem-solving and decision making.
• Excellent communication skills and a collaborative leadership style.
• Ability to work a flexible schedule, including nights, weekends, and holidays, with a minimum 50-hour work week consisting of five 10-hour shifts.

Responsibilities

• Lead daily restaurant operations with a focus on execution, efficiency, and team engagement.
• Set the tone for each shift by communicating priorities, coaching teams, and driving accountability.
• Ensure a safe, well-maintained environment for guests and team members by proactively addressing operational needs.
• Uphold company standards, policies, and regulatory requirements with consistency and integrity.
• Support the growth and development of team members through coaching, feedback, recognition, and performance management.
• Champion food safety, sanitation, and quality standards across all areas of the restaurant.
• Ensure every dish and beverage meets BJ’s Gold Standard for quality, consistency, and presentation.
• Monitor daily production and preparation to ensure operational readiness and an exceptional guest experience.
• Coach, train, and inspire team members to deliver outstanding hospitality and memorable guest experiences.
• Build a culture of service excellence by developing talent and reinforcing BJ’s Values and Behaviors.
• Resolve guest concerns with professionalism and care, turning challenges into opportunities to create loyal guests.

Skills

Full-service dining experience

Team leadership

Guest-first mindset

Problem-solving

Communication skills

Flexibility schedule

Job description

BJ’s Restaurants in San Bruno, CA is seeking a Senior Restaurant Manager to lead daily operations from opening to closing and coach a diverse team to deliver exceptional guest experiences.

You will hire, train, and develop talent, ensure operational excellence, and uphold BJ’s Gold Standard service, creating a fun, high-energy environment that drives guest loyalty and restaurant success.