Hospitality IT Support Technician - Flexible Hours

Pacific Catch, Inc.; Walnut Creek (CA); On-site; USD 28,000 - 40,000; Part time

Job summary

Pacific Catch, Inc. is seeking an IT Support Technician to serve as the friendly first stop for tech issues across our California locations and offices.

This hourly role involves hands-on support, from fixing printers to getting registers back online, with time split between restaurants and the office. The position emphasizes problem solving, clear communication, and a willingness to learn in a hospitality-driven environment.

Qualifications

• Strong customer service and clear written and spoken communication.
• 0–2 years IT support, help desk, or customer-facing tech role.
• Comfortable using Mac and Windows computers and common office apps.

Responsibilities

• Be the first point of contact for tech help via phone, email, chat, or in person.
• Track requests from start to finish and notify when resolved.
• Troubleshoot and fix restaurant equipment (Toast registers, printers, tablets, card readers).
• Assist with Wi‑Fi and internet issues at restaurants and coordinating with providers when down.
• Set up, update, and repair laptops, phones, and other devices for new and current employees, including remote staff.
• Create and remove user accounts following IT procedures.
• Assist with password resets and secure access practices.
• Coordinate with outside vendors when needed and follow up until resolved.
• Maintain an inventory of equipment and locations and plan replacements.
• Create simple how-to guides and train staff on common systems.

Skills

Customer service

Communication

Problem solving

Team player

Curious learner

Organized

Hospitality orientation

Education

High School Diploma or equivalent

Tools

Mac OS

Windows OS

Google Workspace

Job description

Pacific Catch, Inc. is seeking an IT Support Technician to serve as the friendly first stop for tech issues across our California locations and offices.

This hourly role involves hands-on support, from fixing printers to getting registers back online, with time split between restaurants and the office. The position emphasizes problem solving, clear communication, and a willingness to learn in a hospitality-driven environment.