Hospitality IT Support Specialist

White Lodging Services, Inc.; Austin (TX); On-site; USD 52,000 - 72,000; Full time

Job summary

White Lodging Services, Inc. seeks an IT Support Analyst to provide maintenance and assistance for computing and network issues for both internal staff and guests. The role involves coaching users, documenting processes, and supporting hotel technology systems.

You will install and troubleshoot PCs, patch software, and maintain network connectivity across LAN/WAN, while collaborating with vendors on critical systems. Hospitality experience is valued.

Qualifications

• Associate degree, preferably in STEM field; or 2 to 3 years of relevant work experience.
• A+ Certification.
• Ability to communicate technology simply, effectively, both oral and written, with internal and external guests.
• Solid attention to detail and organization with proven follow up and follow through practices.
• Strong analytical skills, with a solid understanding of IT standards and company policies.
• Past experience in supporting hospitality-based technology preferred.
• Knowledge of MS Office, Active Directory and Networking environment.

Responsibilities

• Installing, configuring and upgrading PCs, laptops and related equipment.
• Diagnosing and troubleshooting both common and unusual hardware and software problems.
• Performing preventive maintenance on the organization’s technology.
• Installing required software patches, ensuring the connectivity of PCs, laptops, guests internet issues, handhelds and other computing devices to both the local area network (LAN) and wide area network.
• Misc. hotel technology projects including low voltage cabling and basic mounting.
• Administration and repair of critical systems (PMS, POS, PBX, FTG…) in coordination with respective vendor.
• Server Backups.
• Setting up and maintaining locally connected and networked printers.
• Connecting needed peripheral equipment.

Skills

Communication

Attention to detail

Analytical skills

Hospitality tech experience

Customer support

Education

Associate degree in STEM

2-3 years relevant experience

Tools

MS Office

Active Directory

Networking

Job description

White Lodging Services, Inc. seeks an IT Support Analyst to provide maintenance and assistance for computing and network issues for both internal staff and guests. The role involves coaching users, documenting processes, and supporting hotel technology systems.

You will install and troubleshoot PCs, patch software, and maintain network connectivity across LAN/WAN, while collaborating with vendors on critical systems. Hospitality experience is valued.