Hospitality HR Intern: Hands-On Learning & Guest Service

Highgate; Philadelphia (Philadelphia County); On-site; USD 21,000 - 30,000; Full time

Job summary

Highgate Hotels in Philadelphia is offering a 2027 Human Resources Internship designed for students to gain hands-on experience in a dynamic hospitality environment while learning from experienced HR professionals.

This internship provides exposure to talent acquisition, onboarding, employee records, engagement programs, and HR operations, with opportunities to work alongside hotel leadership and guest-facing teams.

Qualifications

• Currently pursuing a degree in Human Resources, Hospitality, Business Administration, or a related degree program preferred.
• Strong interest in hotel operations, hospitality leadership, guest service, and career growth within the hotel industry.
• Previous hotel, customer service, retail, or campus leadership experience is a plus.
• Excellent communication, interpersonal, and organizational skills.
• Professional demeanor with a positive and service-oriented attitude.
• Strong attention to detail and ability to handle confidential information with discretion.

Responsibilities

• Support the HR team with day-to-day Human Resources operations and administrative tasks.
• Assist with recruitment, interview scheduling, candidate communication, and onboarding activities.
• Help maintain accurate employee records and HR systems.
• Support employee engagement initiatives, events, and recognition programs.
• Partner with hotel leadership and HR teams to support employee needs and initiatives.
• Gain exposure to key HR functions, including talent acquisition, employee relations, compliance, and performance management.
• Demonstrate a warm, professional, and service-focused attitude with guests, associates, and leadership.
• Follow all hotel policies, brand standards, safety procedures, confidentiality expectations, and grooming standards.
• Learn and contribute in a fast-paced hospitality environment while developing valuable professional skills.

Skills

Communication skills

Interpersonal skills

Organizational skills

Service orientation

Education

Pursuing degree in HR or related field

Tools

Microsoft Office

Job description

Highgate Hotels in Philadelphia is offering a 2027 Human Resources Internship designed for students to gain hands-on experience in a dynamic hospitality environment while learning from experienced HR professionals.

This internship provides exposure to talent acquisition, onboarding, employee records, engagement programs, and HR operations, with opportunities to work alongside hotel leadership and guest-facing teams.