Hospitality HR Intern — Rotational Hotel Ops Exposure

Highgate Hotels, LP; Key West (FL); Sur place; USD 22 000 - 33 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Paid holidays

Paid vacation

Paid sick leave

Tuition reimbursement

Employee assistance program

Leave options

Résumé du poste

Highgate Hotels, LP is seeking an Hotel Operations Intern for Summer 2027 at the Blue Flamingo Resort Key West. The role offers hands-on experience across Front Office, Housekeeping, Food & Beverage, Engineering, Sales, Finance, and Human Resources.

You will work alongside hotel leaders, participate in structured rotations, and support daily operations, guest services, and special projects to enhance guest satisfaction and operational efficiency.

Qualifications

• Currently enrolled in, or recently graduated from, a hospitality, business, tourism, culinary, or related degree program preferred.
• Strong interest in hotel operations, hospitality leadership, guest service, and career growth within the hotel industry.
• Previous hotel, restaurant, customer service, retail, or campus leadership experience is a plus.
• Excellent communication, interpersonal, and organizational skills.
• Professional demeanor with a positive attitude and willingness to learn.
• Ability to work in a fast-paced, guest-facing environment.
• Flexible schedule, including the ability to work mornings, evenings, weekends, and holidays as needed.
• Basic proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• Ability to stand, walk, and move throughout the property for extended periods of time.

Responsabilités

• Participate in a structured rotation through hotel operating departments, including Front Office, Housekeeping, Food & Beverage, and other key areas as assigned.
• Shadow department leaders to learn daily operating procedures, service standards, staffing models, and guest service expectations.
• Assist with front desk operations, guest check-in/check-out, service recovery, guest requests, and lobby engagement.
• Support Housekeeping leadership with room inspection processes, room readiness tracking, inventory control, and coordination with the Front Office.
• Assist Food & Beverage teams with restaurant, banquet, bar, or event operations, depending on hotel offerings.
• Learn how Engineering and Maintenance support guest satisfaction, safety, preventive maintenance, and property upkeep.
• Attend operational meetings, pre-shift meetings, standups, and leadership check-ins where appropriate.
• Support special projects related to guest satisfaction, associate engagement, operational efficiency, revenue opportunities, or process improvement.
• Review hotel performance indicators, including guest satisfaction scores, occupancy, service trends, labor productivity, and financial basics.
• Assist with administrative tasks, reporting, scheduling support, and communication between departments.
• Demonstrate a warm, professional, and service-focused attitude with guests, associates, and leadership.
• Follow all hotel policies, brand standards, safety procedures, confidentiality expectations, and grooming standards.

Connaissances

Hospitality education

Guest service

Communication

Interpersonal skills

Organizational skills

Professional demeanor

Adaptability

Office software

Schedule flexibility

Physical stamina

Formation

Hospitality/business/tourism-related degree preferred

Outils

Microsoft Office

Description du poste

Highgate Hotels, LP is seeking an Hotel Operations Intern for Summer 2027 at the Blue Flamingo Resort Key West. The role offers hands-on experience across Front Office, Housekeeping, Food & Beverage, Engineering, Sales, Finance, and Human Resources.

You will work alongside hotel leaders, participate in structured rotations, and support daily operations, guest services, and special projects to enhance guest satisfaction and operational efficiency.