Guest Experience Host - Flexible Scheduling & Growth

SRG Hospitality; Highland (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive hourly pay

Employee discounts

Flexible scheduling

Growth opportunities

Supportive team culture

Job summary

Suser Restaurant Group in Oakland County, MI, is seeking a friendly Host/Hostess to greet guests, manage the flow of the dining room, and ensure every guest feels valued from arrival to departure. A great Host/Hostess sets the tone for the entire dining experience.

As the first and last impression of the guest experience, you will handle reservations, seating charts, and coordination with servers, while maintaining a clean host stand and a welcoming atmosphere.

Qualifications

• Prior hosting or customer-facing experience preferred, but not required — we will train the right person.
• Warm, outgoing, and professional personality with a genuine passion for hospitality.
• Strong communication and interpersonal skills.
• Ability to remain calm, organized, and efficient in a fast-paced environment.
• Ability to multitask and manage competing priorities without sacrificing guest experience.
• Basic computer or tablet skills for reservation and waitlist management.
• Reliable, punctual, and dependable with a strong work ethic.
• Flexible availability, including nights, weekends, and holidays.

Responsibilities

• Greet and welcome all guests with a warm, friendly, and professional demeanor upon arrival.
• Manage reservations, waitlists, and seating charts to ensure efficient table turnover and an optimal guest experience.
• Communicate accurately and clearly with guests regarding wait times and table availability.
• Escort guests to their tables, present menus, and ensure they are comfortable before handing them off to their server.
• Answer incoming phone calls professionally, assist with reservations, and respond to general inquiries.
• Monitor the dining room flow and communicate with servers and management to coordinate seating and maintain a smooth service.
• Assist with maintaining a clean and organized host stand, entrance, and dining area throughout the shift.
• Manage to-go orders and curbside pickup as needed, ensuring accuracy and timely delivery to guests.
• Thank departing guests sincerely and invite them to return.
• Support the overall front of house team with additional tasks as needed during service.
• Uphold all company policies, health codes, and sanitation standards at all times.

Skills

Customer service

Hospitality

Communication

Multitasking

Team player

Flexible schedule

Tools

Reservation systems

Table management

Job description

Suser Restaurant Group in Oakland County, MI, is seeking a friendly Host/Hostess to greet guests, manage the flow of the dining room, and ensure every guest feels valued from arrival to departure. A great Host/Hostess sets the tone for the entire dining experience.

As the first and last impression of the guest experience, you will handle reservations, seating charts, and coordination with servers, while maintaining a clean host stand and a welcoming atmosphere.