Hospitality Host — Reservations & Seating

Side Street Hospitality; Fredericksburg (TX); On-site; USD 26,000 - 36,000; Full time

Job summary

Side Street Hospitality's Otto's is seeking a friendly Host to welcome guests and support the dining room's smooth operation. You will manage reservations, greet guests, seat at tables, and coordinate with the front of house to ensure a positive guest experience.

The role requires excellent communication, a can-do attitude, and the ability to multitask in a fast-paced environment. Restaurant experience is preferred but not required; Texas certifications are required as listed.

Qualifications

• Customer service mindset and guest-facing professionalism required.
• Ability to manage multiple tasks and guest requests with accuracy.
• Clear communication with front of house and guests is essential.

Responsibilities

• Responsible for the management of reservations.
• Check online reservations and phone messages, contacting guests and responding to inquiries when necessary.
• Answer the phone before and during service.
• Greet guests.
• Seat guests according to guidelines.
• Manage the wait list effectively.
• Coordinate with cocktail server to ensure guests waiting for a table are taken care of properly.
• Perform all aspects of the "Host Check Up List".
• Effectively communicate with all Front of House staff.
• Help set up tables for the next guests.
• Able to provide guests with insight on menu, wine and other beverage options.
• Any and all other duties required for the efficient operations of the Front of the House during service hours.

Skills

Customer Service

Eye for Detail

Positive Attitude

Team Oriented

Multitasker

Ability to Manage Difficult Situations

Education

Current Texas Food Handler's Certification

Current TABC Certificate

Job description

Side Street Hospitality's Otto's is seeking a friendly Host to welcome guests and support the dining room's smooth operation. You will manage reservations, greet guests, seat at tables, and coordinate with the front of house to ensure a positive guest experience.

The role requires excellent communication, a can-do attitude, and the ability to multitask in a fast-paced environment. Restaurant experience is preferred but not required; Texas certifications are required as listed.