Host

Side Street Hospitality; Fredericksburg (TX); On-site; USD 26,000 - 36,000; Full time

Job summary

Side Street Hospitality's Otto's is seeking a friendly Host to welcome guests and support the dining room's smooth operation. You will manage reservations, greet guests, seat at tables, and coordinate with the front of house to ensure a positive guest experience.

The role requires excellent communication, a can-do attitude, and the ability to multitask in a fast-paced environment. Restaurant experience is preferred but not required; Texas certifications are required as listed.

Qualifications

• Customer service mindset and guest-facing professionalism required.
• Ability to manage multiple tasks and guest requests with accuracy.
• Clear communication with front of house and guests is essential.

Responsibilities

• Responsible for the management of reservations.
• Check online reservations and phone messages, contacting guests and responding to inquiries when necessary.
• Answer the phone before and during service.
• Greet guests.
• Seat guests according to guidelines.
• Manage the wait list effectively.
• Coordinate with cocktail server to ensure guests waiting for a table are taken care of properly.
• Perform all aspects of the "Host Check Up List".
• Effectively communicate with all Front of House staff.
• Help set up tables for the next guests.
• Able to provide guests with insight on menu, wine and other beverage options.
• Any and all other duties required for the efficient operations of the Front of the House during service hours.

Skills

Customer Service

Eye for Detail

Positive Attitude

Team Oriented

Multitasker

Ability to Manage Difficult Situations

Education

Current Texas Food Handler's Certification

Current TABC Certificate

Job description

General Expectations and Competencies

Competencies:

• Customer Service


• Eye for Detail


• Positive Attitude


• Team Oriented


• Multitasker


• Ability to Manage Difficult Situations

The Host's duties include but are not limited to:

The Host is expected to contribute to the overall guest experience at Otto's through a positive

and welcoming guest interaction.

• Responsible for the management of reservations.


• Check online reservations and phone messages, contacting guests and responding to inquiries when necessary.


• Answer the phone before and during service.


• Greet guests.


• Seat guests according to guidelines.


• Manage the wait list effectively.


• Coordinate with cocktail server to ensure guests waiting for a table are taken care of properly.


• Perform all aspects of the "Host Check Up List".


• Effectively communicate with all Front of House staff.


• Help set up tables for the next guests.


• Able to provide guests with insight on menu, wine and other beverage options.


• Any and all other duties required for the efficient operations of the Front of the House during service hours.

Requirements

• Restaurant experience preferred, but not necessary


• Current TABC Certificate.


• Current Texas Food Handler's Certification.


• Ability to walk, stand and work in a fast-paced, stressful environment.


• Able to lift up to and over 20 pounds


• Able to maintain a clean personal appearance at all times.


• Must be able to work during peak times, including on the weekends and during holidays.

The Host will report to the General Manager. The Host will adhere to all Otto's Policies and

Procedures.

Established in 2017, Side Street Hospitality brought together the unique hospitality endeavors of the Washburne family. The SSH team is involved in the conceptualization, design, construction, and operations of many of the Texas Hill Country's most acclaimed establishments. Every SSH concept is mindfully crafted to create an authentic and memorable experience for new and returning guests.