Guest Experience Host — Reservations & Bar Floor

Silver Ventures, Inc.; San Antonio (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Otto's Ice House in San Antonio, TX is hiring a Host to set the tone for a welcoming guest experience, greet arrivals, manage reservations, and help prepare the space for service.

The Host builds rapport with guests, updates profiles for personalized service, and communicates guest feedback and issues to the Manager on Duty, assisting with crowd flow and bar coordination during peak hours.

Qualifications

• Strong verbal communication and a guest-first attitude.
• Ability to multitask and stay composed in a fast-paced, high-volume bar environment.
• Team-oriented mindset with a proactive approach to problem-solving.
• High school diploma or equivalent required.

Responsibilities

• Greet every guest with warmth and enthusiasm, creating a welcoming atmosphere from the moment they arrive.
• Manage reservations and walk-ins, ensuring smooth flow and minimal wait times.
• Maintain and update guest profiles to personalize service and recognize returning patrons.
• Communicate VIP arrivals and special requests to the bar team and MOD.
• Monitor guest satisfaction throughout their visit and resolve any issues promptly and professionally.
• Assist with pre-bussing and resetting bar tables to maintain flow and cleanliness.
• Coordinate with security or door staff during peak hours to manage crowd control and guest safety.
• Document key updates in the host log, checklist, and reservation system.
• Collaborate with the MOD to share guest insights, service highlights, and any operational concerns.

Skills

Strong verbal communication

Guest-first attitude

Multitasking under pressure

Team-oriented

Education

High school diploma or equivalent

Job description

Otto's Ice House in San Antonio, TX is hiring a Host to set the tone for a welcoming guest experience, greet arrivals, manage reservations, and help prepare the space for service.

The Host builds rapport with guests, updates profiles for personalized service, and communicates guest feedback and issues to the Manager on Duty, assisting with crowd flow and bar coordination during peak hours.