Guest Experience Host — Evening & Weekend Bar

Silver Ventures LLC; San Antonio (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Otto's Ice House in San Antonio, TX is seeking a Host to set the tone for an exceptional guest experience. This role blends hospitality with operational duties, welcoming guests, managing reservations, preparing the space, and ensuring service standards are met.

You will build rapport with guests, update profiles for personalized service, and communicate with the Manager on Duty about feedback and issues. This guest-facing, high-energy role thrives during evenings and weekends.

Qualifications

• High school diploma or equivalent required.
• Minimum 6 months of experience in a similar role, ideally in a high-volume bar or restaurant venue.
• Experience in a fast-paced hospitality environment is preferred.

Responsibilities

• Greet every guest with warmth and enthusiasm, creating a welcoming atmosphere from the moment they arrive.
• Manage reservations and walk-ins, ensuring smooth flow and minimal wait times.
• Maintain and update guest profiles to personalize service and recognize returning patrons.
• Communicate VIP arrivals and special requests to the bar team and MOD.
• Monitor guest satisfaction throughout their visit and resolve any issues promptly and professionally.
• Assist with pre-bussing and resetting bar tables to maintain flow and cleanliness.
• Coordinate with security or door staff during peak hours to manage crowd control and guest safety.
• Document key updates in the host log, checklist, and reservation system.
• Collaborate with the MOD to share guest insights, service highlights, and any operational concerns.

Skills

Verbal communication

Guest-first attitude

Multitasking

Team collaboration

Education

High school diploma

Job description

Otto's Ice House in San Antonio, TX is seeking a Host to set the tone for an exceptional guest experience. This role blends hospitality with operational duties, welcoming guests, managing reservations, preparing the space, and ensuring service standards are met.

You will build rapport with guests, update profiles for personalized service, and communicate with the Manager on Duty about feedback and issues. This guest-facing, high-energy role thrives during evenings and weekends.