Hospitality Host: Path to Leadership & Growth

Hurtado Barbecue; Arlington (TX); On-site; USD 16,531 - 24,796; Full time

Job summary

Loma Tex-Mex is seeking a Hospitality Host to greet guests, manage the entry, and guide guests to seats with warmth as the ambassador of our brand.

You will balance floor flow, assist servers, and support the team during busy periods, ensuring a memorable dining experience from arrival to departure.

Qualifications

• Presence: A polished, professional appearance and confident, well-spoken demeanor.
• Tech-Savvy: Experience with modern reservation systems (preferred) and ability to learn quickly.
• Stamina: Ability to stand and move with purpose for 6–8 hours.
• Certifications: Valid TABC and Food Handler certifications.
• The "Grit" Factor: Stay calm, kind, and organized when things get loud.

Responsibilities

• Air Traffic Control: Manage floor flow using OpenTable, balancing guest wait times with server capacity and kitchen pace.
• The First Impression: Greet every guest with warmth and keep entryway clean, organized, and welcoming.
• The Hand-Off: Escort guests to tables, present menus with a short story of our casual fine-dining approach, and introduce their server by name.
• Communication Hub: Handle phone inquiries and reservations professionally; act as the link between front door and operation.
• Team Support: During lulls, assist with polishing glassware, resetting tables, or running chips and salsa to keep momentum.

Job description

The Mission

At Loma Tex-Mex, we believe the first 30 seconds of a guest's visit define their entire experience. As our Hospitality Host, you are more than a greeter; you are the "Ambassador" of our brand. You manage the pulse of the dining room, ensuring our guests feel seen and valued from the moment they walk in until their final "thank you" on the way out.

Our Core Values in Action

• Hospitality: You don’t just "seat" people; you welcome them into our home. You anticipate needs—spotting a stroller that needs a high chair or a birthday group that needs a little extra space—before the guest even asks.
• Integrity: You manage the seating chart with total honesty and fairness. You follow our rotation to support our servers and keep the kitchen from being overwhelmed. You do the right thing, even when the lobby is packed.
• Grit: You are the "cool head" during the Friday night rush. You can handle a 45-minute waitlist with grace, stay organized when three phones are ringing, and move with urgency to help the team whenever there's a gap.

Key Responsibilities

• Air Traffic Control: Manage the floor flow using OpenTable, balancing guest wait times with server capacity and kitchen pace.
• The First Impression: Greet every guest with genuine warmth. Manage the entryway to ensure it remains clean, organized, and welcoming.
• The Hand-Off: Escort guests to their tables, present menus with a brief "story" of our casual fine-dining approach, and introduce their server by name.
• Communication Hub: Handle phone inquiries and reservations with professional etiquette. Act as the vital link between the front door and our operation.
• Team Support: In a grit-based culture, no one stands still. During lulls, you’ll assist with polishing glassware, resetting tables, or running chips and salsa to keep the momentum going.

Qualifications & Requirements

• Presence: A polished, professional appearance and a confident, well-spoken demeanor.
• Tech-Savvy: Experience with modern reservation systems (preferred) and the ability to learn quickly.
• Stamina: Ability to stand and move with purpose for 6–8 hours.
• Certifications: Valid TABC and Food Handler certifications.
• The "Grit" Factor: A proven ability to stay calm, kind, and organized when things get loud.

Why You’ll Love It Here

• Professional Growth: We treat our Hosts as future Leaders. You will learn the "business" of restaurant logistics here.
• Culture of Respect: We hire people who care about each other as much as the guests.

At Loma Tex-Mex, we understand that our success depends on the dedication and passion of our team members. We are committed to providing opportunities for growth and development within our organization. We believe in promoting from within whenever possible, as we value the knowledge, skills, and dedication of our employees.
We foster a culture of continuous improvement and encourage our staff to pursue their goals and aspirations. Whether you're starting out in an entry-level position or have years of experience in the industry, we provide training and support to help you excel in your role.
Our team members are at the heart of everything we do, and we prioritize providing excellent guest service. We believe in going above and beyond to create memorable dining experiences for our guests. We value genuine hospitality and strive to exceed expectations in every interaction.
If you share our passion for the industry, excellent service, and a commitment to growth and teamwork; we would love to have you join our team at Loma Tex-Mex. Together, we can continue to provide the best experiences and uphold our mission of excellence in all that we do.