Hospitality & Guest Services Lead

Colonial Group; Birmingham (AL); Vor Ort; USD 42.000 - 66.000; Vollzeit

Benefits dieser Stelle

Comprehensive benefits

Professional development

Collaborative culture

Zusammenfassung

Bradley in Birmingham, AL seeks a Hospitality and Guest Services Lead to serve as the senior on-site resource for hospitality in the office. You will deliver a high-quality professional experience for attorneys, clients, and visitors while guiding staff and coordinating with third-party providers.

The ideal candidate demonstrates judgment, initiative, discretion, organization, and a commitment to service standards in a professional legal environment.

Qualifikationen

• Three or more years in hospitality, guest services, front desk, events, or professional services.
• Experience leading or coordinating teams without formal management authority.
• Ability to organize workflow, balance priorities, and make sound decisions.
• Proficient in Microsoft Office; strong verbal and written communication.
• Respect for client confidentiality and professional standards.

Aufgaben

• Lead daily hospitality and guest services operations on site.
• Provide coaching, training, and guidance to staff to uphold service standards.
• Manage team check-ins, assignments, and handoffs for smooth operations.
• Coordinate activities with internal teams and third-party providers.
• Set up catering and arrange meeting/event spaces and supplies.
• Maintain reception, meeting, and guest areas in pristine condition.
• Handle conference room scheduling, parking, and access logistics.
• Process hospitality invoices and expense reports using the firm system.
• Provide front-desk coverage and greet guests professionally.

Kenntnisse

Hospitality leadership

Coaching and training

Team coordination

Customer service focus

Professional demeanor

Microsoft Outlook

Microsoft Word

Microsoft Excel

Ausbildung

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Jobbeschreibung

Position Summary:

This position reports to the Office Administrator. The Hospitality and Guest Services Lead serves as the senior on-site resource for hospitality and guest services in the Birmingham office, delivering a high-quality, professional experience for attorneys, business professionals, clients, visitors, and vendors. In addition to performing core hospitality responsibilities, this role provides day-to-day work direction, coordination, coaching, and guidance to hospitality and guest services personnel and coordinates related activities with third-party service providers, as appropriate.

The ideal candidate demonstrates sound judgment, initiative, discretion, organization, and the ability to model and reinforce service standards in a professional legal environment.

Key Responsibilities:

• Serve as the day-to-day lead for hospitality and guest services operations
• Provide on-the-job guidance, coaching, and training to hospitality and guest services personnel; reinforce procedures, service standards, and professional expectations
• Lead daily team check-ins as needed to communicate assignments and other information necessary for effective handoffs
• Monitor daily workflow and service delivery, resolve routine issues, and escalate staffing, performance, employee relations, or operational concerns to the Office Administrator
• Coordinate hospitality and guest services activities with internal personnel and third-party service providers
• Identify service improvements, help document procedures and checklists, and support consistent execution across reception, meeting, event, and guest-service activities
• Assist with setting up catering orders for meetings, events, and firm functions
• Set up and break down meeting and event spaces, including seating, refreshments, and supplies, at on-site and off-site locations as needed
• Maintain reception, meeting, hospitality, and guest-office areas to high standards of cleanliness and presentation
• Assist with monitoring hospitality supplies in common areas
• Clean and stock beverage stations throughout the office as necessary
• Assist with coordinating and executing firm events and client receptions
• Provide front-desk coverage as needed, including greeting and directing guests and answering and routing incoming calls professionally
• Manage conference room scheduling using the firm’s designated scheduling systems and calendars
• Coordinate parking and fitness center access with guests, personnel, vendors, and building management and maintain related records
• Coordinate workspace for visiting attorneys and business professionals
• Receive and appropriately route hand deliveries
• Process hospitality invoices and expense reports using the firm’s designated expense-management system
• Provide administrative and clerical support related to hospitality and guest services
• Complete local hospitality-related errands as needed
• Maintain client confidentiality and discretion at all times
• Uphold firm policies, security procedures, and professional standards
• Represent the firm’s brand and values through appearance, communication, and conduct
• Other duties as assigned

Job Requirements:

• High school diploma or equivalent preferred
• Three or more years of progressively responsible experience in hospitality, guest services, front desk, events, or a professional services environment; experience in a law firm or corporate office preferred
• Prior experience providing work direction, training, mentoring, team leadership, or coordination is strongly preferred
• Demonstrated leadership presence and the ability to provide clear direction, constructive coaching, and consistent follow-through without formal managerial authority
• Ability to organize team workflow, balance competing priorities, anticipate service needs, and make sound day-to-day decisions
• Must possess a valid driver's license, have access to dependable transportation, and meet the firm's requirements for driving on firm business
• Ability to work outside regular business hours, including occasional evenings and weekends, as business needs require
• Proficient in Microsoft Outlook, Word, and Excel
• Excellent verbal and written communication skills
• High level of professionalism, discretion, and attention to detail
• Strong client service focus and ability to work effectively in a team environment
• Initiative and the ability to work independently while collaborating effectively with others

Why Join Bradley?

We offer more than just a job we provide a place to build your career. Bradley offers:

• Competitive salaries, commensurate with experience.
• Comprehensive benefits including medical, dental, vision, life, disability, and retirement.
• Professional development support, including CLE tracking and training programs.
• A collaborative, inclusive, and supportive culture.