Hospitality & Guest Experience Lead

Hooky Entertainment; Tyler (TX); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Medical, Dental, and Vision

Movie/Attraction & F&B discounts

Job summary

Es Vedra Cinemas is hiring a Hospitality Manager to oversee Front of House guest service operations from arrival to departure. You will lead FOH staff, manage servers, greeters, concession, and box office, and ensure a seamless, high-quality guest experience.

The role requires strong leadership, excellent communication, and a commitment to outstanding service with awareness of industry best practices and safety regulations.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
• Required state alcohol-server certification and Manager ServSafe Certification.

Responsibilities

• Manage all aspects of guest service, including servers, food service, greeters, box office, and concession.
• Supervise and support FOH staff, providing guidance, training, and feedback to ensure high service standards.
• Oversee bar operations, including inventory management and staff scheduling.
• Develop and implement standard operating procedures to optimize efficiency and guest satisfaction.
• Monitor guest feedback and address concerns promptly.
• Collaborate with other department heads to coordinate seamless guest experiences.
• Maintain understanding of industry trends to enhance guest service offerings.
• Ensure compliance with regulations and licensing requirements.

Skills

Leadership

Communication

Organization

POS & Inventory

Flexibility

Education

Bachelor's degree in Hospitality Management or related field

State alcohol-server certification

Manager ServSafe Certification

Tools

POS systems

Inventory management software

Job description

Es Vedra Cinemas is hiring a Hospitality Manager to oversee Front of House guest service operations from arrival to departure. You will lead FOH staff, manage servers, greeters, concession, and box office, and ensure a seamless, high-quality guest experience.

The role requires strong leadership, excellent communication, and a commitment to outstanding service with awareness of industry best practices and safety regulations.