Hospitality Manager

Hooky Entertainment; Tyler (TX); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Medical, Dental, and Vision

Movie/Attraction & F&B discounts

Job summary

Es Vedra Cinemas is hiring a Hospitality Manager to oversee Front of House guest service operations from arrival to departure. You will lead FOH staff, manage servers, greeters, concession, and box office, and ensure a seamless, high-quality guest experience.

The role requires strong leadership, excellent communication, and a commitment to outstanding service with awareness of industry best practices and safety regulations.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
• Required state alcohol-server certification and Manager ServSafe Certification.

Responsibilities

• Manage all aspects of guest service, including servers, food service, greeters, box office, and concession.
• Supervise and support FOH staff, providing guidance, training, and feedback to ensure high service standards.
• Oversee bar operations, including inventory management and staff scheduling.
• Develop and implement standard operating procedures to optimize efficiency and guest satisfaction.
• Monitor guest feedback and address concerns promptly.
• Collaborate with other department heads to coordinate seamless guest experiences.
• Maintain understanding of industry trends to enhance guest service offerings.
• Ensure compliance with regulations and licensing requirements.

Skills

Leadership

Communication

Organization

POS & Inventory

Flexibility

Education

Bachelor's degree in Hospitality Management or related field

State alcohol-server certification

Manager ServSafe Certification

Tools

POS systems

Inventory management software

Job description

About Us

Welcome to Es Vedra Cinemas, your ultimate out-of-home entertainment destination! With 18 locations across 6 states, we go beyond the traditional movie experience to bring you movies, bowling, games, and much more—all under one roof. At Es Vedra Cinemas, we believe entertainment should be immersive, exciting, and unforgettable. Whether you're catching the latest blockbuster on the big screen, striking down pins at our state-of-the-art bowling alleys, or diving into action-packed arcade games, we offer something for everyone—from casual fun-seekers to dedicated thrill-chasers. Our mission is to create exceptional entertainment experiences where families, friends, and communities come together.

Welcome to Es Vedra Cinemas, your ultimate out-of-home entertainment destination! With 18 locations across 6 states, we go beyond the traditional movie experience to bring you movies, bowling, games, and much more—all under one roof. At Es Vedra Cinemas, we believe entertainment should be immersive, exciting, and unforgettable. Whether you're catching the latest blockbuster on the big screen, striking down pins at our state-of-the-art bowling alleys, or diving into action-packed arcade games, we offer something for everyone—from casual fun-seekers to dedicated thrill-chasers. Our mission is to create exceptional entertainment experiences where families, friends, and communities come together.

Job Description

The Hospitality Manager role at Es Vedra Cinemas oversees all guest service operations. The Hospitality Manager will be responsible for managing Front of House (FOH) operations, ensuring seamless interactions with guests from arrival to departure. This role requires a keen eye for detail, exceptional leadership skills, and a commitment to delivering outstanding service.

Job Responsibilities

• Manage all aspects of guest service, including servers, food service, greeters, box office, and, concession.
• Supervise and support FOH staff, providing guidance, training, and feedback to ensure a high standard of service delivery.
• Oversee the bar operations, including inventory management, staff scheduling, and adherence to safety and sanitation protocols.
• Develop and implement standard operating procedures to optimize efficiency and guest satisfaction.
• Monitor guest feedback and implement strategies to address any concerns or issues promptly.
• Collaborate with other department heads to coordinate seamless guest experiences across all touchpoints.
• Maintain a strong understanding of industry trends and best practices to continually enhance guest service offerings.
• Ensure compliance with all relevant regulations and licensing requirements.
• Performs other related duties as necessary or assigned.

Required Skills

• Exceptional leadership abilities, with a track record of effectively managing teams and fostering a positive work environment.
• Excellent communication and interpersonal skills, with the ability to interact confidently with guests and team members at all levels.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Knowledge of POS systems, inventory management, and basic financial principles.
• Flexibility to work evenings, weekends, and holidays as needed.

Education & Experience

• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
• Required state alcohol-server and Manager ServSafe Certification required.
• Proven experience in a hospitality management role, with a strong background in FOH operations.

Physical Requirements

• Prolonged periods of standing, walking, climbing stairs
• Must be able to lift 50 pounds at times.
• Comfortability with Flashing Lights & Loud Noises

Team Member Benefits

• Competitive Pay and Growth
• 401(k) Retirement Plan
• Medical, Dental, and Vision
• Team Member Perks - discounts on Movies, Attractions, and F&B!

Es Vedra Cinemas is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.