Hospitality Manager

Es Vedra Cinemas; Houston (TX); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Medical, Dental, and Vision

Team Member Perks - discounts on Movie

Job summary

Es Vedra Cinemas in Houston, TX is seeking a Hospitality Manager to oversee all guest service operations, from arrival to departure, ensuring a smooth and memorable experience for guests.

The role requires strong leadership, exceptional communication, and a proactive approach to managing FOH teams, bar operations, and guest feedback. Competitive pay, growth opportunities, and comprehensive benefits are provided.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
• Manager ServSafe Certification required.
• Proven hospitality management experience with FOH operations.

Responsibilities

• Oversee FOH operations and guest interactions from arrival to departure.
• Lead FOH staff, provide training and feedback to ensure service excellence.
• Manage bar operations, inventory, scheduling, and safety/compliance.
• Develop SOPs to boost efficiency and guest satisfaction.
• Coordinate with other departments to ensure seamless guest experiences.
• Monitor guest feedback and address issues promptly.
• Stay current with industry trends to enhance service offerings.
• Ensure compliance with licensing and regulatory requirements.

Skills

Leadership and team management

Communication and interpersonal skills

Organizational skills

POS systems knowledge

Flexibility to work evenings/weekends/

Education

Bachelor's degree in Hospitality Management or related field

Manager ServSafe Certification

Tools

POS Systems

Job description

About Us

Welcome to Es Vedra Cinemas, your ultimate out-of-home entertainment destination! With 18 locations across 6 states, we go beyond the traditional movie experience to bring you movies, bowling, games, and much more—all under one roof. At Es Vedra Cinemas, we believe entertainment should be immersive, exciting, and unforgettable. Whether you're catching the latest blockbuster on the big screen, striking down pins at our state-of-the-art bowling alleys, or diving into action-packed arcade games, we offer something for everyone—from casual fun-seekers to dedicated thrill-chasers. Our mission is to create exceptional entertainment experiences where families, friends, and communities come together.

Job Description

The Hospitality Manager role at Es Vedra Cinemas oversees all guest service operations. The Hospitality Manager will be responsible for managing Front of House (FOH) operations, ensuring seamless interactions with guests from arrival to departure. This role requires a keen eye for detail, exceptional leadership skills, and a commitment to delivering outstanding service.

Job Responsibilities

• Manage all aspects of guest service, including servers, food service, greeters, box office, and, concession.
• Supervise and support FOH staff, providing guidance, training, and feedback to ensure a high standard of service delivery.
• Oversee the bar operations, including inventory management, staff scheduling, and adherence to safety and sanitation protocols.
• Develop and implement standard operating procedures to optimize efficiency and guest satisfaction.
• Monitor guest feedback and implement strategies to address any concerns or issues promptly.
• Collaborate with other department heads to coordinate seamless guest experiences across all touchpoints.
• Maintain a strong understanding of industry trends and best practices to continually enhance guest service offerings.
• Ensure compliance with all relevant regulations and licensing requirements.
• Performs other related duties as necessary or assigned.

Required Skills

• Exceptional leadership abilities, with a track record of effectively managing teams and fostering a positive work environment.
• Excellent communication and interpersonal skills, with the ability to interact confidently with guests and team members at all levels.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Knowledge of POS systems, inventory management, and basic financial principles.
• Flexibility to work evenings, weekends, and holidays as needed.

Education & Experience

• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
• Required state alcohol-server and Manager ServSafe Certification required.
• Proven experience in a hospitality management role, with a strong background in FOH operations.

Physical Requirements

• Prolonged periods of standing, walking, climbing stairs
• Must be able to lift 50 pounds at times.
• Comfortability with Flashing Lights & Loud Noises
• Competitive Pay and Growth
• 401(k) Retirement Plan
• Medical, Dental, and Vision
• Team Member Perks - discounts on Movies, Attractions, and F&B!

Es Vedra Cinemas is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.