Guest Experience Manager — Cinema & Entertainment

Hooky Entertainment; Houston (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive Pay

401(k) Retirement Plan

Medical, Dental, and Vision

Discounts on Movies and Attractions

Job summary

Es Vedra Cinemas is looking for a Hospitality Manager to oversee all guest service operations at their cinema locations. This role focuses on managing Front of House operations while ensuring seamless guest interactions from arrival to departure.

You will lead a team dedicated to providing exceptional service, overseeing staff operations, bar management, and implementing standard procedures. The ideal candidate holds a degree in Hospitality Management, has extensive FOH experience, and is ready

Qualifications

• Exceptional leadership abilities with a track record in team management.
• Excellent communication and interpersonal skills for guest interaction.
• Strong organizational abilities to multitask in a fast-paced environment.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Manage all aspects of guest service operations.
• Supervise FOH staff providing guidance and training.
• Oversee bar operations and inventory management.
• Develop and implement operating procedures for efficiency.
• Monitor guest feedback and address concerns promptly.

Skills

Leadership abilities

Communication skills

Organizational skills

Knowledge of POS systems

Inventory management

Education

Bachelor's degree in Hospitality Management

State alcohol-server certification

Manager ServSafe Certification

Job description

Es Vedra Cinemas is looking for a Hospitality Manager to oversee all guest service operations at their cinema locations. This role focuses on managing Front of House operations while ensuring seamless guest interactions from arrival to departure.

You will lead a team dedicated to providing exceptional service, overseeing staff operations, bar management, and implementing standard procedures. The ideal candidate holds a degree in Hospitality Management, has extensive FOH experience, and is ready