Hospitality Group Sales Manager (10+ Rooms)

Courtyard/Residence Inn; Orlando (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Courtyard Residence Inn and Springhill Lake Nona are seeking an Area Sales Manager to drive group sales, actively soliciting inquiries for 10+ guestrooms per night and crafting tailored solutions for long-lasting client relationships.

You will influence optimal sales objectives and contribute to memorable guest experiences through proactive outreach and strategic hospitality partnership development in Orlando, FL.

Qualifications

• Minimum two years of previous hotel operations or sales experience required.
• Maintain a professional and positive demeanor.
• Proficient working knowledge of computers in a Windows environment.
• Ability to learn and master TripleSeat CRM and Fosse PMS and all other applications and systems as assigned.
• Proven accuracy and attention to detail.
• Ability to manage workload efficiently, prioritizing tasks effectively to adhere to deadlines as determined by customers, sales team, and leadership.
• Demonstrate excellent oral and written communication skills.
• Proven sales and customer service skills.
• Must be able to function as part of a team.
• Capable of setting priorities when multiple demands exist.
• Ability to work collaboratively with various teams across multiple properties.

Responsibilities

• Identify and develop new sales contacts via phone solicitation, prospecting, calls, and trade shows; some travel may be required.
• Respond to sales inquiries and contact potential clients to build and nurture lasting relationships.
• Understand the market, competition, and trends to strategically sell against rivals.
• Know hotel amenities and options to tailor proposals for groups.
• Anticipate guest needs and respond promptly.
• Create, execute, and support proposals, contracts, and client communications.
• Produce quotes and confirmations; maintain timely, accurate activity records.
• Foster positive relationships with Lake Nona Hotels team members.
• Create memorable experiences with a warm, guest-focused approach.
• Proactively resolve guest opportunities and build loyalty.
• Share service knowledge to help guests feel at home and valued.
• Collaborate with teams to convey insights to staff and management.
• Answer phones and greet guests warmly, regardless of workload.
• Attend meetings as assigned by sales leadership.
• Conduct property site tours showcasing features and benefits for clients.

Skills

Hotel operations

Sales experience

Professional demeanor

CRM TripleSeat

Fosse PMS

Attention to detail

Time management

Communication skills

Sales skills

Team player

Cross-property collaboration

Tools

TripleSeat CRM

Fosse PMS

Job description

Courtyard Residence Inn and Springhill Lake Nona are seeking an Area Sales Manager to drive group sales, actively soliciting inquiries for 10+ guestrooms per night and crafting tailored solutions for long-lasting client relationships.

You will influence optimal sales objectives and contribute to memorable guest experiences through proactive outreach and strategic hospitality partnership development in Orlando, FL.