Hotel General Manager: Lead Guest Experience & Growth

Hotel Equities; Santa Barbara (CA); On-site; USD 180,000 - 220,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan

Paid Vacation & Holidays

Career Growth Opportunities

Job summary

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a dynamic General Manager to join our team in the Santa Barbara area. You will lead operations, drive exceptional guest experiences, and guide the team toward achieving business goals.

We are looking for a strategic thinker with strong operational and financial acumen, who can inspire teams, maintain brand standards, and foster a service-driven culture.

Qualifications

• High school diploma or equivalent; bachelor's degree preferred.
• Experience in hotel/hospitality and supervisory or leadership roles.
• Strong communication, organizational, and problem-solving skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Provide strategic leadership for hotel operations and guest experience.
• Support revenue, profitability, labor, and market-share objectives.
• Lead and develop hotel associates and departments.
• Set expectations and monitor performance, productivity, and service standards.
• Coach, train, and recognize associates to support engagement and retention.
• Monitor financial and operating performance and take corrective actions.
• Ensure compliance with standards, brand requirements, and policies.
• Respond to guest concerns and drive service recovery.
• Manage schedules, staffing, supplies, and departmental resources.
• Review reports and trends to support sound decisions.
• Communicate with hotel leadership and other departments.
• Support recruitment, onboarding, performance management, and succession planning.

Skills

Strategic leadership

Operational leadership

Financial acumen

Hospitality experience

People development

Education

Bachelor's degree preferred

Tools

PMS

Hotel reporting platforms

Microsoft Office

Job description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a dynamic General Manager to join our team in the Santa Barbara area. You will lead operations, drive exceptional guest experiences, and guide the team toward achieving business goals.

We are looking for a strategic thinker with strong operational and financial acumen, who can inspire teams, maintain brand standards, and foster a service-driven culture.