Hospitality General Manager - Lead Guest Experience

BW Plus Inn of Santa Fe; Santa Fe (NM); On-site; USD 90,000 - 140,000; Full time

Job summary

BW Plus Inn of Santa Fe in Santa Fe, NM seeks a General Manager to lead all hotel operations and deliver exceptional guest experiences. You will drive budgeting and financial reporting while building a high-performing team aligned with brand standards.

The role requires strong leadership, communication, and problem-solving skills, with bilingual abilities considered a plus. Join a team committed to hospitality excellence and growth.

Qualifications

• Previous experience as a General Manager or similar leadership role in hospitality.
• Proven ability to drive revenue, manage expenses, and guest experiences.
• Strong leadership, communication, and problem-solving skills.
• Bi-lingual a plus.
• Bachelor's degree preferred or equivalent hotel experience.
• Background check required.
• Certification in Hotel Management or Business Administration is a plus.

Responsibilities

• Lead and manage all hotel operations, including guest services, housekeeping, maintenance, sales, and marketing.
• Develop and implement strategic plans to achieve financial goals and enhance the guest experience.
• Recruit, hire, train, and motivate a high-performing team.
• Ensure compliance with brand standards, company policies, and local regulations.
• Maintain a positive work environment and foster a culture of exceptional service and teamwork.
• Oversee budgeting, forecasting, and financial reporting.
• Monitor and analyze KPIs to drive operational efficiency and profitability.
• Collaborate with corporate leadership and stakeholders to drive business growth and expansion.

Skills

Leadership

Communication

Problem-solving

Bilingual

Education

Bachelor's degree in Hospitality Management or related field

Certification in Hotel Management or Business Administration (a plus)

Job description

BW Plus Inn of Santa Fe in Santa Fe, NM seeks a General Manager to lead all hotel operations and deliver exceptional guest experiences. You will drive budgeting and financial reporting while building a high-performing team aligned with brand standards.

The role requires strong leadership, communication, and problem-solving skills, with bilingual abilities considered a plus. Join a team committed to hospitality excellence and growth.