General Manager

BW Plus Inn of Santa Fe; Santa Fe (NM); On-site; USD 90,000 - 140,000; Full time

Job summary

BW Plus Inn of Santa Fe in Santa Fe, NM seeks a General Manager to lead all hotel operations and deliver exceptional guest experiences. You will drive budgeting and financial reporting while building a high-performing team aligned with brand standards.

The role requires strong leadership, communication, and problem-solving skills, with bilingual abilities considered a plus. Join a team committed to hospitality excellence and growth.

Qualifications

• Previous experience as a General Manager or similar leadership role in hospitality.
• Proven ability to drive revenue, manage expenses, and guest experiences.
• Strong leadership, communication, and problem-solving skills.
• Bi-lingual a plus.
• Bachelor's degree preferred or equivalent hotel experience.
• Background check required.
• Certification in Hotel Management or Business Administration is a plus.

Responsibilities

• Lead and manage all hotel operations, including guest services, housekeeping, maintenance, sales, and marketing.
• Develop and implement strategic plans to achieve financial goals and enhance the guest experience.
• Recruit, hire, train, and motivate a high-performing team.
• Ensure compliance with brand standards, company policies, and local regulations.
• Maintain a positive work environment and foster a culture of exceptional service and teamwork.
• Oversee budgeting, forecasting, and financial reporting.
• Monitor and analyze KPIs to drive operational efficiency and profitability.
• Collaborate with corporate leadership and stakeholders to drive business growth and expansion.

Skills

Leadership

Communication

Problem-solving

Bilingual

Education

Bachelor's degree in Hospitality Management or related field

Certification in Hotel Management or Business Administration (a plus)

Job description

About Us:

A destination in itself, Best Western Plus Inn of Santa Fe is a tranquil oasis nestled in the heart of Santa Fe, New Mexico. Our hotel reflects the true spirit of the Southwest, offering modern amenities and authentic Southwestern hospitality. As a General Manager at our hotel, you will have the opportunity to lead our team in providing exceptional guest experiences and creating lasting memories for our visitors.

General Manager Job Description:

Are you a dynamic leader with a passion for hospitality and a drive for excellence? Do you thrive in a fast-paced environment and enjoy creating a positive work culture? If so, we are looking for a seasoned General Manager to oversee the operations of BW Plus Inn of Santa Fe in Santa Fe, NM.

Responsibilities:

• Lead and manage all aspects of the hotel's operations, including guest services, housekeeping, maintenance, sales, and marketing
• Develop and implement strategic plans to achieve financial goals and enhance the guest experience
• Recruit, hire, train, and motivate a high-performing team
• Ensure compliance with brand standards, company policies, and local regulations
• Maintain a positive work environment and foster a culture of exceptional service and teamwork
• Oversee budgeting, forecasting, and financial reporting
• Monitor and analyze key performance indicators to drive operational efficiency and profitability
• Collaborate with corporate leadership and stakeholders to drive business growth and expansion

Qualifications:

• Previous experience as a General Manager or similar leadership role in the hospitality industry
• Demonstrated success in driving revenue, managing expenses, and delivering exceptional guest experiences
• Strong leadership skills with the ability to inspire and motivate a diverse team
• Excellent communication, organizational, and problem-solving skills
• Knowledge of hotel operations, financial management, and industry best practices
• Bachelor's degree in Hospitality Management or related field (preferred) or previous experience in hotels
• Certification in Hotel Management or Business Administration (a plus)
• Must pass a Background Check
• Bi-Lingual a plus

Why Join Us:

As a member of the BW Plus Inn of Santa Fe team, you will have the opportunity to work in a dynamic and supportive environment where your contributions are valued and recognized. You will be part of a company that is committed to excellence, innovation, and the highest standards of hospitality. If you are passionate about delivering exceptional guest experiences and driving operational success, we invite you to join us on our journey of growth and excellence.