General Manager – Westport, CT

Nook (now The Wonder); Westport (CT); On-site; USD 65,000 - 90,000; Full time

Job summary

The Wonder in Westport, CT is seeking a hands-on General Manager to oversee daily operations, guest services, and the overall experience across all spaces. You will lead hospitality standards and ensure every guest feels valued.

You will lead staffing, scheduling, onboarding, and communications, while developing systems for reservations, point of sale, and feedback to ensure consistent excellence. A passion for hospitality and collaborative leadership is essential.

Qualifications

• Hospitality leadership experience in a service environment.
• Ability to lead a team and deliver exceptional guest experiences.
• Strong organizational and communication skills.

Responsibilities

• Oversee daily operations and maintenance of The Wonder spaces to deliver exceptional guest experiences.
• Lead staffing: scheduling, hiring, onboarding, and staff communications.
• Develop and manage systems for reservations, POS, and customer feedback/complaints.

Job description

GENERAL MANAGER - WESTPORT, CT

Hospitality is in your blood and you love making lists. You know what it takes to create memorable experiences where everyone in the room feels seen. You lead with Yes and are an agile and creative problem solver. You excel in team environments and inspire your teammates to always bring their best.

Job Responsibilities

• Space: The GM is responsible for the daily operations and management of The Wonder spaces, ensuring that the space is properly equipped and maintained to create the best possible experience for our customers. This includes: Delivering the best experience for all members and their guests all of the time by demonstrating exemplary hospitality and care for each and every person. Upholding the standards of The Wonder as it pertains to the physical layout, brand standards, safety, and overall cleanliness of the space.
• Staff: The GM is the main point of contact for all staff members and is responsible for ensuring that they have all the necessary resources, tools, and information needed to perform their best in their respective roles. This includes: scheduling, interviewing/hiring & onboarding, managing staff communications.
• Systems: The GM is responsible for developing and managing the platforms and processes that overall contribute to a stellar customer experience and consistent staff performance. This includes managing our customer reservation/registration system platform, our point of sale, and managing customer feedback, inquiries and complaints.