Hospitality GM: Guest Experience & Growth

Squeeze Massage; Westport (CT); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive pay with bonus potential

Paid Sick Leave

401k for full-time, eligible team members

Opportunities for annual raises

Quarterly paid training

Job summary

Squeeze Massage in Westport, Connecticut, is seeking a General Manager to revolutionize the massage experience. You will deliver exceptional guest service, drive team performance, and support hiring and training.

With 2-5 years of retail or hospitality experience, you will lead a motivated team in a fast-paced environment. The role includes competitive pay, bonus potential, and growth opportunities in a feel-good culture.

Qualifications

• 2-5 years in retail, preferably hospitality or service-related experience.
• Experience in operating a fast-paced, high-volume environment.
• Previously managed a minimum of 5 direct reports.

Responsibilities

• Deliver and uphold an exceptional, hospitality-driven guest experience.
• Drive membership growth, retention, and rebooking performance.
• Coach and develop front desk team members in real time.

Skills

First-class guest service

Strong communication skills

Team leadership

Retail and hospitality management

Job description

Squeeze Massage in Westport, Connecticut, is seeking a General Manager to revolutionize the massage experience. You will deliver exceptional guest service, drive team performance, and support hiring and training.

With 2-5 years of retail or hospitality experience, you will lead a motivated team in a fast-paced environment. The role includes competitive pay, bonus potential, and growth opportunities in a feel-good culture.