Hospitality Front Desk & Guest Services Agent

Caesars Entertainment; Council Bluffs (IA); On-site; USD 28,000 - 36,000; Full time

Job summary

Caesars Entertainment in Council Bluffs is seeking a friendly front desk agent to welcome guests, check them in and out, and provide excellent service in a busy, noisy environment. You will assist guests with inquiries, handle cash transactions, and communicate clearly in English while maintaining a positive attitude. Previous front desk or computer experience is a plus. Harrah's/Caesars properties in the area are part of Caesars Entertainment’s portfolio.

Qualifications

• Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality.
• Previous computer and front desk experience preferred.
• Excellent guest communication skills.
• High school graduate or equivalent.
• Basic computer knowledge.

Responsibilities

• Check guests in and out of the hotel.
• Standing and maneuvering in confined area.
• Greeting and conversing with customers in English.
• Speaking clearly and communicating with guest in noisy environment.
• Responding to visual and oral signals.
• Using color monitors on computer screens.
• Addressing concerns and questions.
• Giving friendly, excellent service.
• Processing cash transactions accurately.

Job description

Caesars Entertainment in Council Bluffs is seeking a friendly front desk agent to welcome guests, check them in and out, and provide excellent service in a busy, noisy environment. You will assist guests with inquiries, handle cash transactions, and communicate clearly in English while maintaining a positive attitude. Previous front desk or computer experience is a plus. Harrah's/Caesars properties in the area are part of Caesars Entertainment’s portfolio.