Front Desk Guest Services Specialist

Harrah's Iowa | Horseshoe Iowa | Hilton Garden Inn; Council Bluffs (IA); On-site; USD 17,000 - 25,000; Full time

Job summary

Harrah's Council Bluffs is seeking a front desk team member to warmly welcome guests, check them in and out, and handle cash transactions accurately. You will greet guests, assist with inquiries, and maintain a professional, friendly demeanor to create a positive first impression.

The role requires clear English communication, the ability to work in a noisy, dusty environment, and basic computer skills; previous front desk experience is preferred, along with reliability and teamwork in a

Qualifications

• Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels.
• Previous computer and front desk experience preferred.
• Excellent guest communication skills.
• High school graduate or equivalent.
• Basic computer knowledge.

Responsibilities

• Checking guests in and out of the hotel.
• Standing and maneuvering in confined area.
• Greeting and conversing with customers in English.
• Speaking clearly and communicating with guest in noisy environment.
• Responding to visual and oral signals.
• Using color monitors on computer screens.
• Addressing concerns and questions.
• Giving friendly, excellent service.
• Processing cash transactions accurately.

Skills

Guest communication

Basic computer literacy

Front desk experience

Work environment adaptability

Education

High school graduate or equivalent

Job description

Harrah's Council Bluffs is seeking a front desk team member to warmly welcome guests, check them in and out, and handle cash transactions accurately. You will greet guests, assist with inquiries, and maintain a professional, friendly demeanor to create a positive first impression.

The role requires clear English communication, the ability to work in a noisy, dusty environment, and basic computer skills; previous front desk experience is preferred, along with reliability and teamwork in a