Guest Service Agent

Harrah's Iowa | Horseshoe Iowa | Hilton Garden Inn; Council Bluffs (IA); On-site; USD 17,000 - 25,000; Full time

Job summary

Harrah's Council Bluffs is seeking a front desk team member to warmly welcome guests, check them in and out, and handle cash transactions accurately. You will greet guests, assist with inquiries, and maintain a professional, friendly demeanor to create a positive first impression.

The role requires clear English communication, the ability to work in a noisy, dusty environment, and basic computer skills; previous front desk experience is preferred, along with reliability and teamwork in a

Qualifications

• Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels.
• Previous computer and front desk experience preferred.
• Excellent guest communication skills.
• High school graduate or equivalent.
• Basic computer knowledge.

Responsibilities

• Checking guests in and out of the hotel.
• Standing and maneuvering in confined area.
• Greeting and conversing with customers in English.
• Speaking clearly and communicating with guest in noisy environment.
• Responding to visual and oral signals.
• Using color monitors on computer screens.
• Addressing concerns and questions.
• Giving friendly, excellent service.
• Processing cash transactions accurately.

Skills

Guest communication

Basic computer literacy

Front desk experience

Work environment adaptability

Education

High school graduate or equivalent

Job description

• Checking guests in and out of the hotel.
• Standing and maneuvering in confined area.
• Greeting and conversing with customers in English.
• Speaking clearly and communicating with guest in noisy environment.
• Responding to visual and oral signals.
• Using color monitors on computer screens.
• Addressing concerns and questions.
• Giving friendly, excellent service.
• Processing cash transactions accurately.

Responsibilities

• Checking guests in and out of the hotel.
• Standing and maneuvering in confined area.
• Greeting and conversing with customers in English.
• Speaking clearly and communicating with guest in noisy environment.
• Responding to visual and oral signals.
• Using color monitors on computer screens.
• Addressing concerns and questions.
• Giving friendly, excellent service.
• Processing cash transactions accurately.

Qualifications

• Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality.
• Previous computer and front desk experience preferred.
• Excellent guest communication skills.
• High school graduate or equivalent.
• Basic computer knowledge.

About Us

Harrah’s Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn, all part of Caesars Entertainment’s expansive portfolio, are looking to bring the best talent from around the area to the Empire. We know that excellent service begins with our team members, which is why we are all inspired by the company’s Mission, Vision, and Values and why we strive for greatness each and every day. From providing the best gaming experience with two casino properties to offering two hotels with varying amenities, and convention, meeting, and entertainment space perfect for events big and small, our teams and properties are here to serve the Council Bluffs-metro area no matter the need.