Hospitality Events & Guest Experience Lead

Kardow; Orlando (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

Kardow in Orlando, FL is seeking an Event Services Manager to oversee the planning, coordination, and execution of events and meetings, ensuring a seamless guest experience. The role serves as the primary liaison between clients and operational departments, driving guest satisfaction, efficiency, and profitability.

You will lead cross-functional teams, manage budgets, and guide event design from contract through post‑event reporting, including BEOs, timelines, and vendor coordination.

Qualifications

• 2-4 years' experience in event management at a resort property preferred.
• Knowledge of catering and events market.
• Proven organizational, interpersonal and communication skills.
• Possess sound strategic and tactical decision-making skills.

Responsibilities

• Serve as the main contact for clients after event contracts are signed, managing all event details including food and beverage, setup, décor, audiovisual, and logistics.
• Coordinate with banquet, culinary, AV, and operations teams to ensure flawless event execution.
• Prepare detailed Banquet Event Orders (BEOs) and event resumes.
• Monitor event timelines and make real-time adjustments as needed to ensure guest satisfaction.
• Build and maintain strong relationships with event planners, corporate clients, and social customers.
• Provide professional guidance to clients regarding event design, flow and menu selection.
• Handle client feedback promptly and professionally, resolving concerns to ensure repeat business.
• Review event contracts to confirm billing accuracy and adherence to company policies.
• Track and manage event budgets, ensuring profitability while meeting client expectations.
• Generate post-event reports, invoices, and billing summaries.

Skills

Exceptional communication

Guest-facing service

Project coordination

Budget management

Education

Bachelor’s degree in Hospitality Management or related field

Tools

Cvent

Delphi

Job description

Kardow in Orlando, FL is seeking an Event Services Manager to oversee the planning, coordination, and execution of events and meetings, ensuring a seamless guest experience. The role serves as the primary liaison between clients and operational departments, driving guest satisfaction, efficiency, and profitability.

You will lead cross-functional teams, manage budgets, and guide event design from contract through post‑event reporting, including BEOs, timelines, and vendor coordination.