Hospitality EPOS Implementer & Trainer - Company Car

nGeneration; Indiana; On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Training opportunities

28 Days Annual Leave

Company Car

Team events

Job summary

nGeneration implements IT and EPoS systems across hospitality and retail sites, providing coaching, training, and Go Live support. Eligible candidates will travel to customer sites, coordinate third parties, and ensure thorough site documentation and sign-off.

The role emphasizes strong customer relationships and adherence to company processes. nGeneration has a 22-year history in the industry, with a 20,000 sq ft HQ in Tipton, Midlands, and a central hub for repairs, support, staging and

Qualifications

• Full UK manual driving license required.
• Experience with EPOS systems in hospitality.
• IT experience in hospitality or retail environments.
• Strong customer service skills and professional communication.
• Understanding of IT hardware used on client sites.
• Willingness to stay away overnight as needed.

Responsibilities

• Attend customer sites to implement IT and EPoS systems.
• Provide coaching and training on IT solutions.
• Offer Go Live support to site management and staff.
• Coordinate with third parties on site and manage documentation.
• Build and maintain strong customer relationships on site.
• Adhere to company processes and procedures, and perform additional tasks as required.

Skills

Full UK Manual Driving License

EPOS Experience

Hospitality IT Experience

Customer Service Skills

Understanding of IT Hardware

Willing to travel

Job description

nGeneration provide IT Services and Solutions to the Hospitality, Leisure, and Retail Industry; further information can be found at

www.nGeneration.co.uk. Our ‘Brand-New’ Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ. You will be fully responsible and accountable for the objectives and responsibilities as detailed in this Job Description whilst working in line with company working processes, procedures and working practices.

Key Objectives

The Implementer role is responsible for the implementation of customers IT and EPoS systems as well ascoaching and training of the end users, in line with multi customer business-as-usual activity involving installs, This role also includes a Company Car!

moves and changes (IMAC) and or customer project rollouts.

Summary of Main Responsibilities and Activities

• Conduct thoroughpreparationchecks prior to attending sites.
• Attend customer sites in line with your schedule of works to conductimplementationservices.
• Conduct systemcoaching and trainingin line with the specification of the customer IT solutions.
• ProvideGo Live Supportto the management and staff of the site.
• Act asco-ordinatorof all third parties on site.
• Complete all site-specificdocumentationto include site sign off and report site issues to Project Control
• Build excellentcustomer relationshipswhilst on site.
• Comply with allcompany business processesand procedures.
• Conductothertasks as may be required from time to time.

Candidate Requirements:

· Full UK Manual Driving License

· EPOS Experience

· Hospitality IT Experience

· Customer Service Skills

· Understanding of IT Hardware

· Willing to travel

ABOUT THE COMPANY

nGeneration has been supporting the retail and hospitality industry for over 22 years, providing field service maintenance to the biggest hospitality chains across the UK.
nGeneration also boasts a '20,000' sq ft HQ facility based in Tipton, in the Midlands, that is the central base for all the company's other activities, such as on-site repairs, support hub, staging and warehousing. All of the 'behind the scenes' staff are based at the HQ location, working smartly to provide the implementers with the best support and help to do the job effectively and efficiently.

Working Away:

You will be required to stay away overnight when the time to attend site is early ,or, when the site is a significant distance from your home, or, when you are required to work in a specific geographical area for a consecutive number of days.

The company will centrally arrange, and book accommodation and overnight subsistence can be claimed via the company expense procedure.

Job Type: Permanent.

Salary: £25,214.00 per year

APPLY TODAY

Benefits: We highly value our employees and understand the importance of work-life balance and job satisfaction. Therefore, we offer a comprehensive range of benefits. These include:

• Training: We believe in continuous learning and growth. That's why we provide training opportunities to enhance your skills and knowledge, empowering you to excel in your career journey with us.
• 28 Days Annual Leave: We understand the importance of work-life balance and offer a generous annual leave allowance of 28 days. Take the time you need to relax, recharge, and spend quality time with your loved ones.
• Company Events and Team Parties and Events: We believe in fostering a vibrant and collaborative work culture that celebrates our teams' achievements and builds strong bonds between colleagues. Throughout the year, we organize exciting company events, team parties, and team-building activities.
• Company Car:A high quality, fully expensed company car will be provided, covering business fuel, insurance, maintenance, and road tax for business and personal use. This benefit offers substantial savings.