Hospitality-Driven Tenant Experience Lead

Commercial Real Estate Company; San Francisco (CA); On-site; USD 70,000 - 75,000; Full time

Job summary

Commercial Real Estate Company is seeking a Tenant Engagement Manager in San Francisco to design hospitality-inspired programming, branded events, and amenity experiences within an assigned property. This role manages the tenant engagement budget, creates marketing materials, and maintains the tenant app and website.

You will collaborate with facilities, concierge, and leasing teams to align engagement with ownership goals and serve as a visible contact for tenants, blending hospitality, events,

Qualifications

• Bachelor's degree in Hospitality Management, Marketing, Business, or related field preferred; equivalent experience considered.
• 2-4 years of experience in event planning, hospitality, or tenant/guest engagement.
• Strong project management and budget tracking skills.
• Proficiency in Microsoft Office and marketing/design tools (Canva).
• Excellent relationship-building and communication skills with a hospitality-first mindset.
• Ability to work flexible hours, including some evenings, to support tenant events.

Responsibilities

• Develop and execute hospitality-inspired tenant engagement programming, branded events, and amenity activations for the property.
• Create and manage the property's tenant engagement budget, tracking expenses and reporting on program impact.
• Build and maintain genuine relationships with tenants, providing a tailored, service-first experience based on their needs and interests.
• Develop marketing materials and communications to promote events and drive tenant participation.
• Manage and update the tenant engagement app and building website, ensuring accurate and current content.
• Partner with property management, concierge, and leasing teams on tenant move-ins, tours, and VIP visits.
• Build and maintain relationships with local hospitality vendors and service providers to support programming.
• Analyze tenant feedback and engagement data to inform program strategy and service improvements.
• Coordinate meeting and event logistics for tenants and internal teams as needed.
• Perform other duties and responsibilities as assigned.

Skills

Project management

Budget management

Relationship-building

Communication

Microsoft Office

Canva

Education

Bachelor's degree in Hospitality Management, Marketing, Business, or related field

Tools

Canva

Job description

Commercial Real Estate Company is seeking a Tenant Engagement Manager in San Francisco to design hospitality-inspired programming, branded events, and amenity experiences within an assigned property. This role manages the tenant engagement budget, creates marketing materials, and maintains the tenant app and website.

You will collaborate with facilities, concierge, and leasing teams to align engagement with ownership goals and serve as a visible contact for tenants, blending hospitality, events,