Remote Tenant Experience & Community Engagement Lead

Cushman & Wakefield; Chicago (IL); Remote; USD 77,000 - 90,000; Full time

Benefits offered by this job

Health, vision and dental insurance

Flexible spending accounts

Health savings accounts

Job summary

Cushman & Wakefield is seeking a Digital Tenant Experience Manager to drive tenant engagement across a portfolio of client locations. The role serves as the primary administrator and strategist for the COVE platform, coordinating communications, events, wellness initiatives, and community-building while working remotely with onsite teams, owners, and clients.

You will develop portfolio-wide engagement programs, analyze participation data, and craft campaigns that enhance tenant satisfaction and

Qualifications

• Bachelor's degree in Hospitality, Marketing, Communications, Business, Event Management, or related field.
• 3-5+ years of experience in tenant experience, workplace experience, hospitality, community engagement, marketing, or customer success.
• Experience managing digital engagement platforms and communications programs.
• Strong written communication and content creation skills.
• Exceptional project management and organizational abilities.
• Ability to manage multiple clients, properties, and priorities simultaneously.
• Advanced proficiency with Microsoft Office and digital marketing tools.

Responsibilities

• Serve as the primary administrator and engagement strategist for the COVE platform.
• Manage platform configuration, content updates, communications, event listings, amenity information, and tenant resources.
• Develop strategies to increase user adoption, engagement, and platform utilization.
• Analyze user activity and engagement data to identify trends and opportunities.
• Launch and manage digital engagement campaigns, challenges, contests, surveys, and promotions.
• Provide training and support to property teams and clients on best practices for utilizing COVE.
• Develop portfolio-wide engagement strategies that foster connection and community.
• Create initiatives that support the entire tenant lifecycle, from onboarding and building awareness through satisfaction and retention.
• Partner with onsite teams to execute tenant appreciation programs, networking opportunities, and community-building initiatives.
• Collect and analyze tenant feedback to continuously improve the experience.
• Identify emerging workplace and employee engagement trends to introduce innovative programming.
• Develop annual wellness and engagement calendars.
• Coordinate physical, social, emotional, and professional well-being initiatives.
• Create wellness challenges, educational content, recognition programs, and seasonal campaigns.
• Source and manage partnerships with wellness providers, local businesses, and community organizations.
• Measure participation and program effectiveness through engagement analytics.
• Strategically plan and oversee portfolio-wide event programming.
• Create event toolkits and resources for onsite teams.
• Coordinate virtual and in-person programming initiatives.
• Develop marketing campaigns that promote events, amenities, and services.
• Track participation, engagement, and program ROI.
• Share best practices and successful activations across the client portfolio.
• Develop and execute tenant communication strategies across COVE, email campaigns, digital signage, and social channels.
• Create engaging content that promotes amenities, services, programs, and events.
• Build communication calendars aligned with client objectives and occupancy goals.
• Ensure consistent brand standards and messaging across all client properties.
• Utilize engagement analytics to optimize communication effectiveness.
• Champion hospitality-driven service standards throughout the client portfolio.
• Support implementation of Presence hospitality frameworks and training programs.
• Provide guidance to onsite teams regarding tenant experience best practices.
• Develop resources and playbooks that elevate service delivery and tenant interactions.
• Promote a culture centered on engagement, responsiveness, and service excellence.
• Monitor key tenant engagement and platform performance metrics.
• Prepare monthly and quarterly engagement reports for clients and leadership.
• Analyze participation trends, communication effectiveness, platform utilization, and wellness program performance.
• Provide recommendations for continuous improvement and client success.
• Support strategic initiatives that drive occupancy, retention, and tenant satisfaction.

Skills

Written communication

Project management

Organizational skills

Client management

Education

Bachelor's degree in related field

Tools

Microsoft Office

Digital marketing tools

Job description

Cushman & Wakefield is seeking a Digital Tenant Experience Manager to drive tenant engagement across a portfolio of client locations. The role serves as the primary administrator and strategist for the COVE platform, coordinating communications, events, wellness initiatives, and community-building while working remotely with onsite teams, owners, and clients.

You will develop portfolio-wide engagement programs, analyze participation data, and craft campaigns that enhance tenant satisfaction and