Hospitality-Driven Relationship Banker

Aumni; Loves Park (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Total rewards package

Health care coverage

On-site wellness centers

Tuition reimbursement

Job summary

Chase is seeking an Associate Banker to deliver hospitality-focused service in a branch setting, building trusted relationships and guiding clients through banking solutions. You will help with everyday transactions, digital tools, and product knowledge to support customers’ financial goals.

The role emphasizes welcoming service, collaboration with the branch team, and adherence to banking policies, with a focus on delivering exceptional client experiences in a dynamic financial environment.

Qualifications

• Ability to put clients first and exceed their expectations – delivering attentive and friendly service, creating a welcoming environment.
• Ability to build trusted relationships – demonstrating genuine care and concern during interactions with clients.
• Ability to engage clients – communicating clearly and politely to understand and help, anticipating client needs.
• Ability to quickly and effectively learn products, services, and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Client service

Relationship building

Communication

Problem solving

Team player

Learning quickly

Education

High school diploma or GED

Tools

Chase Mobile App

ATMs

Job description

Chase is seeking an Associate Banker to deliver hospitality-focused service in a branch setting, building trusted relationships and guiding clients through banking solutions. You will help with everyday transactions, digital tools, and product knowledge to support customers’ financial goals.

The role emphasizes welcoming service, collaboration with the branch team, and adherence to banking policies, with a focus on delivering exceptional client experiences in a dynamic financial environment.