Hospitality-Driven Front Desk Lead - Estate Law Client Care

Jordan & White, LLC; Danvers (MA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Unlimited paid time off

Paid holidays

No nights or weekends

Parking and elevator access

Modern tools (Apple, Clio, MS 365)

Job summary

Jordan & White, LLC, a small estate planning, probate, and real estate law firm on the North Shore, seeks a warm, people‑focused receptionist to be the first face and voice of the firm in Danvers.

You will welcome clients, handle meetings and signings, assist the remote paralegal team, manage calls, and keep the office running with a proactive, confidential approach. This role grows with us as we add attorneys.

Qualifications

• Care about people and listen to clients.
• Stay calm and kind with stressed or grieving clients.
• Notice what needs to be done and act without waiting for instructions.
• Feel comfortable being the only person in the office.
• Keep confidences; clients trust us with private family and financial matters.
• Ready to learn and use Clio Grow, Clio Manage, and MS 365; tech-fluent.

Responsibilities

• Greet every client in person, by name, warmly.
• Answer and route calls with warmth and patience.
• Print, assemble, and stage documents for client signings; serve as notary/witness when needed.
• Process mail, scan documents, and print.
• Support our remote team by handling in-office tasks on real estate and estate matters.
• Stock supplies and keep the office running smoothly.

Skills

People skills

Calm under pressure

Proactive

Confidentiality

Tech savvy

Tools

Clio Grow

Clio Manage

Microsoft 365

Apple computers

Job description

Jordan & White, LLC, a small estate planning, probate, and real estate law firm on the North Shore, seeks a warm, people‑focused receptionist to be the first face and voice of the firm in Danvers.

You will welcome clients, handle meetings and signings, assist the remote paralegal team, manage calls, and keep the office running with a proactive, confidential approach. This role grows with us as we add attorneys.