Hospitality-Driven Banking Associate

Aumni; Odessa (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Chase is seeking an Associate Banker to welcome clients, deliver personalized service, and guide them through banking solutions. You will help with account openings, educate clients on digital tools, and work with teammates to achieve branch goals.

The role emphasizes hospitality, accurate service, and a proactive approach to problem-solving, with opportunities to grow within a leading U.S. bank and leverage digital platforms across channels.

Qualifications

• Ability to put clients first and exceed their expectations — delivering attentive and friendly service
• Ability to build trusted relationships — demonstrating genuine care and concern during interactions with clients
• Ability to engage clients — communicating clearly and politely to understand and help, anticipating client needs
• Ability to quickly and effectively resolve client issues with attention to detail — providing a consistent client experience
• Ability to elevate the client experience — working collaboratively as a team to deliver seamless service with care and sincerity
• Ability to quickly and accurately learn products, services, and procedures
• Client service experience or comparable experience
• High school diploma or GED equivalent

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow with a tablet
• Exceed client expectations by servicing accounts and opening new accounts
• Educate clients on day-to-day banking and digital self-service options
• Build meaningful relationships by listening and guiding clients to solutions
• Perform branch operations including cash handling and ATM duties in compliance with policies

Skills

Client service

Relationship building

Communication

Cash handling

Tech literacy

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker to welcome clients, deliver personalized service, and guide them through banking solutions. You will help with account openings, educate clients on digital tools, and work with teammates to achieve branch goals.

The role emphasizes hospitality, accurate service, and a proactive approach to problem-solving, with opportunities to grow within a leading U.S. bank and leverage digital platforms across channels.