Hospitality-Driven Banking Associate

Aumni; Tucson (AZ); On-site; USD 38,000 - 52,000; Full time

Job summary

Chase is seeking an Associate Banker to join our branch network. You will greet clients, open new accounts, and guide them through everyday banking using Chase Mobile App and ATMs. You’ll build lasting relationships through attentive service and product knowledge, supporting colleagues to reach clients’ financial goals.

The role emphasizes hospitality, customer care, and adherence to banking policies as you contribute to branch success and client satisfaction daily.

Qualifications

• Ability to put clients first and exceed their expectations – delivering attentive and friendly service.
• Ability to build trusted relationships – demonstrating genuine care during interactions with clients.
• Ability to engage clients – communicating clearly and politely to understand and help.
• Ability to quickly and effectively resolve client issues with attention to detail.
• Ability to elevate the client experience – working collaboratively as a team to deliver seamless service with care and sincerity.
• Ability to quickly and accurately learn products, services, and procedures.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Client service experience

Strong interpersonal skills

Excellent communication

Team player

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker to join our branch network. You will greet clients, open new accounts, and guide them through everyday banking using Chase Mobile App and ATMs. You’ll build lasting relationships through attentive service and product knowledge, supporting colleagues to reach clients’ financial goals.

The role emphasizes hospitality, customer care, and adherence to banking policies as you contribute to branch success and client satisfaction daily.