Hospitality-Driven Banking Associate

Aumni; Florida; Presencial; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

Chase is seeking an Associate Banker to deliver hospitality-driven service and build trusted client relationships in a branch setting. You will greet clients, assist with account openings, educate on Chase digital tools, and work with the team to help clients reach their financial goals while following policies and regulatory requirements.

Strong communication, empathy, and a proactive approach to resolving issues will help you exceed client expectations and contribute to a welcoming, inclusive

Formación

• Client service experience or comparable experience.
• High school diploma or GED equivalent.
• Ability to quickly and effectively resolve client issues with attention to detail.

Responsabilidades

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Conocimientos

Client service

Relationship building

Clear communication

Problem solving

Team collaboration

Product knowledge

Learning agility

Tech proficiency

Educación

High school diploma or GED equivalent

Descripción del empleo

Chase is seeking an Associate Banker to deliver hospitality-driven service and build trusted client relationships in a branch setting. You will greet clients, assist with account openings, educate on Chase digital tools, and work with the team to help clients reach their financial goals while following policies and regulatory requirements.

Strong communication, empathy, and a proactive approach to resolving issues will help you exceed client expectations and contribute to a welcoming, inclusive