Hospitality-Driven Banking Ambassador | Digital Concierge

Capital One; Vienna (VA); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Medical & Dental (Day 1)

Flexible Spending Accounts

Life & Disability Insurance

Paid Time Off

Education Assistance

401(k) matching up to 7.5%

Paid Parental Leave

Mental Health support

Back-up Child or Elder Care

Job summary

Capital One is hiring a Branch Ambassador in the Vienna area, delivering hospitality-centric service while guiding customers through digital banking tools. You’ll balance high-volume cash handling with a friendly, human-centric approach and help clients reach their financial goals.

You’ll educate customers on mobile banking and digital solutions, listen for needs, and connect them to the right tools. Flexibility and teamwork are essential in a fast-moving environment.

Qualifications

• High school diploma, GED, or equivalent certification required.
• Minimum 1 year of Retail, Sales, or Customer Service experience.
• At least 6 months of cash handling experience.
• Associate degree and 2+ years of customer-facing experience preferred.

Responsibilities

• Execute high-volume cash transactions with accuracy, following compliance standards.
• Educate clients on mobile banking, remote deposit capture, and contactless payments.
• Identify customer needs and pair with digital tools or banking solutions.
• Greet customers and maintain a welcoming, hospitality-driven environment.
• Support branches within a 50-mile radius as needed and adapt to flexible scheduling.

Skills

Hospitality

Tech fluency

Precision & detail

Adaptability

Curiosity

Education

High School Diploma or GED

Associate’s degree

Tools

G-Suite

Job description

Capital One is hiring a Branch Ambassador in the Vienna area, delivering hospitality-centric service while guiding customers through digital banking tools. You’ll balance high-volume cash handling with a friendly, human-centric approach and help clients reach their financial goals.

You’ll educate customers on mobile banking and digital solutions, listen for needs, and connect them to the right tools. Flexibility and teamwork are essential in a fast-moving environment.