Director of Hospitality

Marquise; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Optima seeks a Director of Hospitality to lead HR, manage daily operations, and ensure all contractual service levels are met. You will oversee payroll, budgeting, and cost controls, while maintaining high resident satisfaction and strong QA practices.

A focus on food safety and regulatory compliance is essential to success. The role requires proven leadership in food services management, English communication proficiency, and mastery of MS Office tools.

Qualifications

• Minimum 3 years of Food Services Management experience.
• Excellent English communication (verbal & written).
• Proficient with MS Office applications (Word, Excel, PowerPoint).

Responsibilities

• Oversee HR and labour relations, including personnel files, hiring, training and discipline.
• Manage day-to-day operations to meet service levels.
• Complete financial reporting: payroll, period summaries and sales reports.
• Maintain budgets and cost controls including inventory.
• Deliver excellent customer service by understanding resident preferences and communicating with stakeholders.
• Implement and maintain the Quality Assurance program with regular audits.
• Assist in menu management, food cost controls and production.
• Enforce Food Safety Plan, HACCP, WHMIS and workplace regulations.

Skills

Food services management

HR & labour relations

Budgeting & finance

Quality assurance

HACCP & safety

Menu management

Customer service

Tools

MS Office

Job description

64475 - Silverleaf by Optima
500 Midpark Way SE
Calgary, AB T2X 3S3, CAN

Description

Now, if you were to come on board as one of ourDirector of Hospitality, we’d ask you to do the following for us:

• Human Resource and Labour Relations management including complete administrative and personnel files, hiring, training and discipline
• Managing the day to day operation to ensure all contractual service levels are met.
• Complete all financial reporting including payroll, period summaries and sales reports in a timely and accurate manner.
• Maintain appropriate budgetary and cost controls including inventory controls
• Customer service focus including: develop and maintain a strong knowledge of resident preferences and incorporate these preferences into service delivery; facilitating ongoing communication with all stakeholders.
• Implement, manage and maintain the Quality Assurance program as outlined by the company and the client, including weekly and monthly audits.
• Proven experience and ability to assist in menu management, food cost controls and production including monitoring and evaluating meals and service to ensure established standards are maintained.
• Implementation and control of a Food Safety Plan as well as HACCP, WHIMIS, and all Workplace regulations for a safe work place.

Think you have what it takes to be ourDirector of Hospitality. We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role

• Minimum 3 years previous Food Services Management experience
• Excellent verbal and written English language communication skills.
• Proficient with MS Office Applications, Word, Excel and Power Point