Hospitality Coordinator

Kerns Fine Jewelry; San Francisco (CA); On-site; USD 55,000 - 70,000; Full time

Job summary

Kerns Fine Jewelry in San Francisco is seeking a Boutique Coordinator to help deliver unparalleled luxury experiences at our Union Square boutiques for Patek Philippe and Rolex. You will greet clients, guide them through our welcoming experience, and uphold concierge-level service with meticulous attention to detail.

Collaborating with the sales team, you will manage client inquiries, appointments, and follow-ups, ensuring privacy and discretion while elevating engagement and client satisfaction.

Qualifications

• Excellent interpersonal skills and the ability to build rapport with a community.
• Passion for delivering bespoke experiences with attention to detail.
• Team-oriented yet autonomous with tasks or projects.

Responsibilities

• Serve as the epitome of luxury hospitality, ensuring every client receives personalized attention and an unforgettable experience.
• Guide clients through our welcoming experience and maintain a best-practice of hospitality during each visit.
• Uphold the elegance of the boutique through meticulous presentation and concierge-like service.
• Manage client inquiries, appointments, and follow-ups with discretion and dedication to surpassing expectations.
• Collaborate with the sales team to enhance client engagement and experiences.

Skills

Excellent interpersonal skills

Rapport and trust building

Team-oriented mindset

Autonomy with tasks

Job description

Are you passionate about delivering unparalleled luxury experiences in the world of jewelry and luxury Swiss timepieces? Kerns Fine Jewelry is looking to build upon its’ bespoke customer service team by seeking a Boutique Coordinator to join our esteemed team at our new locations for Patek Philippe and Rolex in Union Square.

Key Responsibilities:

• Serve as the epitome of luxury hospitality, ensuring every client receives personalized attention and an unforgettable experience.
• Skillfully guide clients through our welcoming experience and continuous check-in to maintain a best practice of hospitality throughout each visit.
• Uphold the elegance of our boutique through meticulous attention to detail in concierge-like service and presentation.
• Manage client inquiries, appointments, and follow-ups with the utmost discretion and dedication to surpassing expectations.
• Collaborate seamlessly with the sales team to enhance client engagement and achieve ambitious client experiences.

Requirements:

• Excellent interpersonal skills and an innate ability to build rapport and trust within a community.
• Passion for customer service and a discerning eye for detail in delivering bespoke experiences.
• Team-oriented mindset with the ability to be autonomous with tasks or projects given.