Luxury Boutique Concierge & Client Experience Lead

Kerns Fine Jewelry; San Francisco (CA); On-site; USD 55,000 - 70,000; Full time

Job summary

Kerns Fine Jewelry in San Francisco is seeking a Boutique Coordinator to help deliver unparalleled luxury experiences at our Union Square boutiques for Patek Philippe and Rolex. You will greet clients, guide them through our welcoming experience, and uphold concierge-level service with meticulous attention to detail.

Collaborating with the sales team, you will manage client inquiries, appointments, and follow-ups, ensuring privacy and discretion while elevating engagement and client satisfaction.

Qualifications

• Excellent interpersonal skills and the ability to build rapport with a community.
• Passion for delivering bespoke experiences with attention to detail.
• Team-oriented yet autonomous with tasks or projects.

Responsibilities

• Serve as the epitome of luxury hospitality, ensuring every client receives personalized attention and an unforgettable experience.
• Guide clients through our welcoming experience and maintain a best-practice of hospitality during each visit.
• Uphold the elegance of the boutique through meticulous presentation and concierge-like service.
• Manage client inquiries, appointments, and follow-ups with discretion and dedication to surpassing expectations.
• Collaborate with the sales team to enhance client engagement and experiences.

Skills

Excellent interpersonal skills

Rapport and trust building

Team-oriented mindset

Autonomy with tasks

Job description

Kerns Fine Jewelry in San Francisco is seeking a Boutique Coordinator to help deliver unparalleled luxury experiences at our Union Square boutiques for Patek Philippe and Rolex. You will greet clients, guide them through our welcoming experience, and uphold concierge-level service with meticulous attention to detail.

Collaborating with the sales team, you will manage client inquiries, appointments, and follow-ups, ensuring privacy and discretion while elevating engagement and client satisfaction.