Hospitality Coordinator

True Friends; Maple Lake (MN); Hybrid; USD 27,000 - 29,000; Full time

Benefits offered by this job

Hybrid work option

PTO — accrue up to 20 days annually to

Volunteer Time Off (VTO)

8 paid holidays + 2 floating holidays

Retirement savings plan with up to 3%

Employee referral program

Cabin rental discounts

Continuing education opportunities

Organizational events

Job summary

True Friends is seeking a Hospitality Coordinator to create welcoming, clean, and positive experiences for guests at our camp. The role combines retreat support, housekeeping, customer service, and team coordination to keep operations running smoothly.

You will supervise housekeeping, assist with check-ins, and provide on-call leadership, including acting as Manager when needed. Hybrid work options are available and the team supports a meaningful mission.

Qualifications

• Customer service experience in hospitality or camp settings.
• Experience coordinating housekeeping and guest services is a plus.
• Ability to adapt quickly in an active, hands-on camp environment.
• Proficient with Microsoft Office tools (Outlook, Word, Excel).
• Must pass organizational background study.

Responsibilities

• Oversee, train, and mentor housekeeping staff, including scheduling support.
• Perform daily cleaning of cabins and community spaces.
• Ensure camp spaces are clean and guest-ready.
• Host retreat groups and provide on-call leadership as scheduled.
• Build relationships with group leaders and deliver high-quality guest service.
• Assist with guest check-in/check-out and inter-department collaboration.
• Support day-to-day retreat, housekeeping, and hospitality operations.
• Act as Manager when the Hospitality & Retreat Manager is unavailable.
• Liaise with international staff and communicate updates to supervisors.
• Open and operate the canteen during Summer Camp sessions, manage payments and inventory.
• Perform other duties as assigned.

Skills

Customer service

Hospitality experience

Camping experience

Housekeeping experience

Organizational skills

Adaptability

Team collaboration

Background check

Problem solving

Tools

Outlook

Word

Excel

Job description

Hybrid work option

Join us in our mission to provide life-changing experiences that enhance independence and self-esteem for children and adults with disabilities!

About The Role

As a Hospitality Coordinator with True Friends, you’ll help create welcoming, clean, and positive experiences for the guests and groups who visit our camp.

This is a hands-on role that combines retreat and hospitality support, housekeeping, customer service, and team coordination. You’ll work directly with guests, support the housekeeping team, help prepare and maintain camp spaces, and assist with the day-to-day operations that keep retreats and hospitality running smoothly.

You’ll also have opportunities to take on additional responsibility by providing on-call leadership, supporting international staff, and serving as Acting Manager when the Hospitality & Retreat Manager is unavailable.

What You’ll Do

Your responsibilities will include:

• Oversee, train, and mentor members of the housekeeping team, including assisting with scheduling responsibilities
• Complete daily general cleaning of cabins and community buildings
• Help ensure camp spaces are clean, organized, and ready to welcome guests
• Host retreat groups at camp and provide on-call leadership as scheduled
• Build positive relationships with group leaders and provide high-quality customer service to guests
• Assist with retreat group check-in and check-out
• Collaborate with multiple departments to help ensure guest needs are met
• Support the Hospitality & Retreat Manager with day-to-day retreat, housekeeping, and hospitality operations
• Serve as Acting Manager when the Hospitality & Retreat Manager is unavailable
• Serve as a liaison for International Support Staff
• Communicate operational updates, concerns, and needs to your supervisor
• Open and operate the Canteen during Summer Camp sessions, including collecting payments, tracking sales, unloading and organizing merchandise shipments, and stocking inventory
• Perform other duties as assigned

Why You’ll Love It

• Make a difference: Help create welcoming experiences for the individuals, families, and groups who visit True Friends
• Enjoy variety: Your days may include working with guests, coordinating housekeeping, preparing facilities, supporting staff, and assisting with retreat operations
• Build relationships: Work closely with guests, staff, group leaders, and teams throughout the organization
• Take on leadership: Gain experience training and mentoring staff, providing on-call support, and stepping into Acting Manager responsibilities
• Work in a unique environment: Combine hospitality and housekeeping experience in a camp setting rather than a traditional hotel or hospitality environment

What You’ll Gain

• Hospitality experience: Build practical experience supporting retreat groups and creating positive guest experiences
• Leadership skills: Gain experience training, mentoring, coordinating, and supporting other staff
• Operational experience: Develop skills across housekeeping, retreat operations, guest services, and camp hospitality
• Transferable skills: Strengthen your communication, organization, customer service, decision-making, and problem-solving abilities
• Meaningful experience: Be part of an organization that creates opportunities and experiences for individuals of all abilities

Benefits

Health & Wellness

• Medical, dental, and vision insurance for employees and families, including HSA option
• Employer-paid life and disability insurance
• Employee Assistance Program (EAP)
• CPR/First Aid training opportunities

Time & Flexibility

• PTO — accrue up to 20 days annually to start
• 16 hours of paid Volunteer Time Off (VTO) each year
• 8 paid holidays plus 2 floating holidays annually
• Hybrid work option

Employee Perks

• Retirement savings plan with up to a 3% employer match upon eligibility
• Employee referral program
• Cabin rental discounts
• Continuing education and professional development opportunities
• Organizational events and opportunities to connect with coworkers

Schedule

• Schedule varies based on retreat, hospitality, and program needs
• Full-time, year round
• Includes days, evenings, weekends, and non-traditional hours
• Must be available a minimum of two weekends per month
• Retreat hosting includes on-call leadership responsibilities (responding to onsite needs within 15 minutes)
• Specific hours and schedules may vary throughout the year based on camp and guest needs

What You’ll Bring To The Table

We’re looking for someone who enjoys serving others, stays organized, and can adapt quickly in an active hospitality and camp environment. You’ll bring:

• Customer service experience, with experience in hospitality, camping, and/or housekeeping
• Previous housekeeping experience is desired
• Strong organizational skills
• Ability to adapt quickly and make sound decisions in a fast-paced environment
• A demonstrated desire to serve others and create positive guest experiences
• Ability to work collaboratively with staff across multiple departments
• Proficient computer skills, including Outlook, Word, and Excel
• Ability to successfully pass the required organizational background study

Work Environment & Physical Requirements

This is an active, hands-on position in a camp, retreat, and hospitality environment. The Retreat & Housekeeping Coordinator should be prepared to:

• Walk, sit, stand, bend, climb, balance, stoop, kneel, crouch, crawl, and move throughout the workday
• Lift and/or carry objects weighing up to 50 pounds
• Use hands and fingers to operate tools, equipment, and controls
• Hear and communicate verbally with guests, coworkers, and supervisors
• Work both indoors and outdoors in varying weather conditions
• Work in wet and/or humid conditions and periods of extreme heat or cold
• Occasionally work with or around cleaning chemicals
• Work evenings, weekends, and non-traditional hours based on program and guest needs
• Participate in on-call responsibilities as scheduled

Compensation

The Hospitality Coordinator is paid an hourly rate based on experience, ranging from $19.79 - $21.30