Hospitality Concierge - Welcome & Visitor Experience Lead

Bishop Place Senior Living; Pullman (WA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision (full-time)

401(k) with employer match

Generous PTO

Pet insurance

Perks at Work

Employee Assistance Program

Voluntary benefits options

Job summary

Milestone is seeking a friendly Concierge (Receptionist) to be the welcoming face of our community. You will greet residents, families, and visitors and support sales, marketing, and the business office to ensure a seamless lobby experience.

Your role requires strong communication, a service mindset, and the ability to manage multiple tasks with professionalism. First Aid certification is required and compassion for older adults is essential.

Qualifications

• Experience in customer service or answering phones preferred.
• Must be 18 years or older.
• First Aid certification required.

Responsibilities

• Greet and assist residents, families, visitors, and employees with questions and concerns
• Answer and route incoming calls professionally
• Monitor the lobby, maintain a clean and inviting environment
• Support marketing and sales efforts, including tours, inquiries, and Lead Management Program tasks
• Assist the business office with resident documentation and file maintenance
• Encourage resident participation in community activities
• Report elder maltreatment or abuse as required
• Follow and communicate company policies and procedures
• Perform other duties as assigned

Skills

Customer service

Phone etiquette

Communication skills

Older adults care

First Aid certified

Multi-tasking

MS Office basics

Job description

Milestone is seeking a friendly Concierge (Receptionist) to be the welcoming face of our community. You will greet residents, families, and visitors and support sales, marketing, and the business office to ensure a seamless lobby experience.

Your role requires strong communication, a service mindset, and the ability to manage multiple tasks with professionalism. First Aid certification is required and compassion for older adults is essential.