Concierge (Receptionist)

Milestone Retirement; Pullman (WA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision (full-time)

401(k) with employer match

Generous PTO

Pet insurance

Perks at Work

Employee Assistance Program

Voluntary benefits options

Job summary

Milestone Retirement is seeking a Concierge to welcome residents, families, and visitors and to support sales, marketing, and business office activities.

You will manage the lobby experience, answer calls, and help ensure a welcoming, professional environment for all guests.

Qualifications

• Experience in customer service or front desk preferred.
• Must be 18 years or older.
• First Aid certification required.
• Compassion for and enjoyment of working with older adults.
• Strong verbal and written communication skills.
• Resourceful, organized, and able to manage multiple priorities.
• Proficient in word processing, spreadsheets, and email.

Responsibilities

• Greet and assist residents, families, visitors, and employees with questions and concerns.
• Answer and route incoming calls professionally.
• Monitor the lobby, maintain a clean and inviting environment.
• Support marketing and sales efforts, including tours, inquiries, and Lead Management Program tasks.
• Assist the business office with resident documentation and file maintenance.
• Encourage resident participation in community activities.
• Report elder maltreatment or abuse as required.
• Follow and communicate company policies and procedures.
• Perform other duties as assigned.

Skills

Customer service

Phone answering

Communication

Multitasking

MS Office

Tools

MS Office

Job description

Why You’ll Love Working at Milestone

Milestone is one of the fastest-growing senior living operators, with 100+ years of combined industry and hospitality experience. We focus on teamwork, creativity, and making a real impact for our residents and staff.

Perks & Benefits

• Medical, Dental, Vision (full-time employees)


• 401(k) with employer match


• Generous PTO


• Pet insurance


• Perks at Work


• Employee Assistance Program


• Voluntary benefits options

About the Role

As the first point of contact at the community, the Concierge provides exceptional customer service, greeting residents, families, and visitors while supporting sales, marketing, and business office functions. You will manage the lobby experience, answer calls, and help ensure a welcoming, professional environment.

What You’ll Do

• Greet and assist residents, families, visitors, and employees with questions and concerns


• Answer and route incoming calls professionally


• Monitor the lobby, maintain a clean and inviting environment


• Support marketing and sales efforts, including tours, inquiries, and Lead Management Program tasks


• Assist the business office with resident documentation and file maintenance


• Encourage resident participation in community activities


• Report elder maltreatment or abuse as required


• Follow and communicate company policies and procedures


• Perform other duties as assigned

What We’re Looking For

• Previous experience in customer service or answering phones preferred


• Must be 18 years or older


• First Aid certification required


• Compassion for and enjoyment of working with older adults


• Strong verbal and written communication skills


• Resourceful, organized, and able to manage multiple priorities


• Proficient in word processing, spreadsheets, and email

Join Milestone

Be the welcoming face of our community while helping residents, families, and staff feel supported and valued.

Milestone is an equal opportunity employer.

Milestone is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.