Hospitality Concierge - Front Desk & Guest Services

BlueStar Resort & Golf; Hollister (CA); Sur place; USD 21 000 - 29 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Life insurance

Paid time off

Paid holidays

401(k) plan

Résumé du poste

Trilogy San Juan Oaks in Hollister, CA is seeking a friendly Concierge to welcome members and guests at the front desk, answer questions, relay messages, and help with access and information about the Club, recreation, and local events.

This full-time role requires 30–40 hours per week, includes weekend shifts, and offers benefits such as medical, dental, life insurance, PTO, holidays, 401(k).

Qualifications

• High School diploma or equivalent preferred.
• One to three years’ relative customer service experience.
• Experience in a Homeowner Association environment preferred.
• Proficiency in Microsoft Office; familiarity with Club Management System software.

Responsabilités

• Greet and welcome members and guests in an energetic and friendly fashion, according to Trilogy protocol, via phone or onsite. Respond to requests and relay messages.
• Screen members and guests for applicable building access, according to community regulations.
• Provide guests and members with information, including a variety of quality choices and arrangements regarding the Club, recreation, or other activities; must have extensive knowledge of the Club and local area events.
• Maintain daily standard operating procedures for the opening.
• Assist Member Services Manager with administrative support, such as mail delivery, email and phone calls, spreadsheet creation and data entry, updates to website, creation of promotional flyers, etc.
• Provide resident services, business center support (copying, mailing, and Fax), event registration and fee collection, access to lost and found, etc.
• Maintain the organization and function of all front office equipment and the lobby; assure proper inventory of general office supplies.
• Work with maintenance staff to provide a clean environment for members and guests.
• Assist the Lifestyle & Activities department by maintaining event flyers and bulletin boards, preparing the scheduled events calendar, and assisting with ticket sales and advertisements for Association events and functions.

Connaissances

Customer service

Communication

Time management

Teamwork

Formation

High School diploma or equivalent

Outils

Microsoft Office

Club Management System

Description du poste

Trilogy San Juan Oaks in Hollister, CA is seeking a friendly Concierge to welcome members and guests at the front desk, answer questions, relay messages, and help with access and information about the Club, recreation, and local events.

This full-time role requires 30–40 hours per week, includes weekend shifts, and offers benefits such as medical, dental, life insurance, PTO, holidays, 401(k).